XTRALIGHTSReviews of xtralights.com

Charged my bank account for headlights they didn't even have in stock. When I called for a refund, just got disconnected or they said someone will call me back which hasn't happened. Wish I would have read these reviews before buying.

I strongly encourage to avoid this "company", its customer service is unresponsive. They sent me the wrong item and I have been trying to fix this issue for almost two weeks, no response on their end. Go do business somewhere else, you will be wasting your time and money here.

Lies, no communication, deceit,rude no disregard for the consumer. Very rare that someone actually answers the phone. No response to online claim center. No response to multiple emails Say one thing, do another. If you have a problem with a purchase....You are screwed. I am filling a dispute with my Credit Card Company I had assurance from 2 different people that I would be refunded the full amount for a defective mirror. They sent me a lesser amount, and refused to refund the balance. Absolute worst customer service / support I have ever dealt with.

My dealings with this online company was very poor. I ordered a rear LED 3rd center light and they shipped one that did not fit my truck. They said send pictures of the light that was on my truck and I did and asked for refund or replacement and they wanted me to send a picture of there light and when I asked if they did not know what there products looks like they were silent, right there I asked for a refund and they said it would be a 20% restocking fee! I asked for there mistake? Yes and also I would loose the $12.53 shipping & handling fee.

Received a broken headlight and I have been working for over two months to get a replacement. Customer service does not answer phone or emails 90% of time. Products are really not that nice and the price is not worth the hassle.

I ordered new headlights for my Jeep Grand Cherokee. When I received them and tried to install, it became clear that they do not actually fit as they were advertised and the only way to make them work was to cut the existing wire harnesses in my Grand Cherokee (something I am not willing to do). After reaching out to Xtralights via email, phone and the online "Help" function and waiting over 1 week, I have been unable to get anyone on the phone or to get them to accept the return of these unusable lights. What a waste of money and time. Buyer BEWARE!

Ordered items on 4/11/15. Still have not received complete order. spoke to cust service, emailed cust service but took three weeks to get 1st item and another week to get the 2nd item. Then despite more emails still no information on last (3rd) item. Now they are not answering any phones sales or service nor are they replying to emails except to acknowledge receipt. 5/20/15 received last item today. Some status or communications that it was on the way would have helped. Still recommend caution!

I purchased HID headlights for my car from Xtralights. At first, I thought they were a perfect fit, but on receiving the headlights, I was pretty disappointed. I called the company immediately to see if I could return them for a full refund. My first impression of them was very displeasing as I had to wait for over 10 minutes to talk to someone. However, the customer service rep made up for all that by being super nice and professional. She asked me why I wanted to return them and then immediately authorized the return. She also sent me the mailing labels to ship out the kit. A couple of days later, I called them to confirm the refund amount. They told me that they will credit my account within 24 to 48 hours of receiving the product. It ended up taking them over 10 days to fully refund the amount. I was glad that I finally got my money back.