XTRALIGHTSReviews of xtralights.com

Well I was a @$$ and placed an order without reading all the other reviews that would have prevented me from having the EXACT SAME experience as every other customer has and is having. Shame on me for not checking the review. Shame on xtralights for having such awful customer service, not having their company organized in a manner that assists their customers, and not having an Avenue for being able to contact agents/representatives to get problems resolved. I question if this company has ANYTHING in stock, or rather takes orders, charges your card, then waits weeks and weeks to hear from their distributor in China, etc to get product on a slow moving ship to arrive a month later to the US. Then sit in a port waiting for approval to be released to then be shipped. Sad assumption, however, there is no other explanation for the massive delayed time frames to receive product. If this were in fact the case, how nice would it be to us as consumers to receive this information from communicative channels from xtralights. No answer, no call back, no communication. It has been 1 1/2 months, dozens of attempts to contact xtralights, and many voicemails. no call back - nothing. Please, please, please do yourself a favor and spare yourself the headache of ordering anything from this company. I just left my bank. They returned the amount to my account and will be going after xtralights to get their money back. Imagine that, my bank exercising tip top customer service. They dont forget who keeps them in business. Xtralights should take a major note and figure out how to run an organized company. If I operated my company like xtralight, I would no longer have customers, therefore i would no longer be in business. I will not continue forward with waiting for my order like so many others here have, only to continue the disappointment of not getting anything. Walk away while you are still ahead - trust me

Absolute worst customer service I have ever encountered.. I wish I had seen this review page before buying from them.. the same b**ch puts me on hold for at least 10 min every single time I call, even for just a simple question. I call back thinking she forgot about me, she asks me why I hung up, I reply and she tells me "if you're going to be impatient then I have other people to help" then she hangs up on me! I call back and try to speak to someone else and she hangs up again and continues to block my number so I can't call in anymore. Bad karma is coming for you!

I have ordered 4 lights with these people, no email or anything weeks later I called them wait for 10 min on hold to tell me the lights was in backorder, they will be seeing those the next month, months later no email, my customer cancel the order I return his money back, I call to get my $113 back, wait 15. and guess what 2 months later 30 min on hold still no money back no lights...

Terrible experience! Lights do not work, reverse lights I paid extra for were not sent. Nobody will accept phone call or dm to help me get issues taken care of.

They sent me the wrong lights I spent 460.00 and I never got my money back even tho I sent the wrong lights back and never got the right ones this was over a year ago now these people are theifs god have mercy on your souls

It’s true. Everything said on this site. These people are terrible. I ordered Headlights a month ago that said it was in stock. A week in I emailed to see what was going on as I received no communication on my order however 3 emails trying to sell me additional products at a discount. After several chat attempts, phone calls, and emails, I was informed it was back ordered and they had no idea when it would be available. They had already charged me at this point BTW. I found the same headlights in stock for less money at another place so I ordered those and asked them to cancel my order. Again, several chat attempts and emails and phone calls, I believe it was cancelled. However, it’s been weeks and I still haven’t received my refund. After several days of attempting to reach someone I haven’t been able to. I’m now officially reporting this as fraud and alerting my credit card company. This site is a joke. Don’t order. I am usually really good at checking reputations on sites. Shame on all of us for not taking these warnings seriously. Don’t make the same mistake.

Well, after registering on their website, I started receiving advertisement SMS on my mobile phone on a daily basis, even while sleeping. The number from where the SMS messages are sent changes every time, so there is no way to block it. I have contacted the customer service through the live chat and this is how it went. I don't need to say anything else! Livechat Agent (California): Thank you for contacting us! How may I help you? [21:03:03] Visitor: Hi [21:04:22] Visitor: Is this an automated chat? [21:04:29] Livechat Agent (California): No [21:04:35] Visitor: ok good [21:04:42] Visitor: I have a request please [21:05:00] Visitor: can you please stop sending SMS to my phone number [21:05:41] Livechat Agent (California): Block the telephone number on your phone. We can’t stop from us [21:05:49] Visitor: wow [21:05:59] Visitor: superb service [21:06:09] Visitor: what if I cannot block from my phone? [21:06:15] Livechat Agent (California): Too baf [21:06:19] Livechat Agent (California): Bad [21:06:35] Livechat Agent (California): Then how do [21:06:36] Visitor: I have never registered to receive SMS [21:06:46] Livechat Agent (California): We get your phone number [21:06:50] Visitor: this is considred SPAM! [21:07:07] Livechat Agent (California): Just like what I got daily [21:07:22] Visitor: because this is not the way it should be [21:07:30] Livechat Agent (California): Welcome to 21st century [21:07:34] Visitor: thats why everyone is complaining [21:07:39] Visitor: wow [21:07:40] Livechat Agent (California): Me too [21:07:46] Visitor: anyway [21:07:48] Livechat Agent (California): No one cares [21:08:00] Livechat Agent (California): McDonald’s spam me weekly [21:08:03] Visitor: no one will ever do business with you [21:08:23] Visitor: it was nice chatting with you [21:08:26] Livechat Agent (California): That’s why we spam double harder [21:08:30] Visitor: and good luck [21:08:33] Livechat Agent (California): Haha Agent Livechat Agent (California) has left the chat. The chat is ended. (21:08:36)

Well to begin 0 customer service it has been a week since I ordered my items have been ordered and they have not shipped. I have contacted the company multiple times and the use every excuse in the book. this is the worst company I have dealt with.