AedanShemaiah
Good customer Support and got my refund back.
I purchased HID headlights for my car from Xtralights. At first, I thought they were a perfect fit, but on receiving the headlights, I was pretty disappointed. I called the company immediately to see if I could return them for a full refund. My first impression of them was very displeasing as I had to wait for over 10 minutes to talk to someone. However, the customer service rep made up for all that by being super nice and professional. She asked me why I wanted to return them and then immediately authorized the return. She also sent me the mailing labels to ship out the kit. A couple of days later, I called them to confirm the refund amount. They told me that they will credit my account within 24 to 48 hours of receiving the product. It ended up taking them over 10 days to fully refund the amount. I was glad that I finally got my money back.