Xtractor DepotReviews of xtractordepot.com

Response from Xtractor DepotSep 19, 2019

Hello Avraham, Thank you for letting us know about this concern. I apologize for the inconvenience that occurred. I have looked into this matter to address the situation and your order was received at 1:43pm on Friday afternoon. Our website states Express Overnight orders must be received by 12pm in order to meet the cutoff time for the carriers' pick up times for Express mail. Since the order went out first thing on Monday, we honored the overnight shipping you paid to ensure you received it immediately after it was shipped. In the future, please don't hesitate to give us a call if you need overnight Express for your orders and we will be sure to inform you if the order can make the cutoff time or not. I apologize again for any misunderstanding. Our shipping department emailed you when the order was received to notify you that the order would not be able to be shipped out on Friday afternoon. If you have any other issues or concerns, please reach out to us anytime, we are happy to assist. Thank you!

Response from Xtractor DepotSep 20, 2019

Hello Ryan, Thank you for expressing your recent experience with us. We are here to make sure all our customers are happy with their purchase and experience with us. An RMA was sent to you to cover the shipping to return back to us just in case the pump was faulty, however after further looking into this matter and receiving your pump back, we have found that your pump is fully functional and performing normally. The return shipment only included the pump and not the additional parts (hoses, kf25, and clamps) that you stated were now the issue after blaming the pump. Unfortunately if an order is placed online without reading the product descriptions, Xtractor Depot is not responsible for the ancillary products you may need to get everything working. Ernie was very respectful and concise to help you troubleshoot any potential issues with the pump. Due to your request of needing the hosing immediately, shipping overnight was the only option you wanted to select and we respected and honored that for you. We do have a return policy that we must follow and abide by since the pump was used. We reduced the restocking fee for you and did everything we could with what was returned back to us to assist you. If there is anything we can further assist you with, please let us know. Thank you Ryan

Response from Xtractor DepotSep 4, 2019

Hi Phillips, Thank you for letting us know about a concern with your order. We checked on this right away and found that your order was shipped in full with the proper jars. Please let us know if there was a misunderstanding with the products you purchased. Our customer service will be in contact with you to confirm as well. Thanks Phillips, let us know if there is anything we can further help you with.

Response from Xtractor DepotJul 1, 2019

Hi Tim! Thank you for leaving us some feedback! Glad we could help you out! I believe there was a mistake in the rating, nonetheless, we appreciate you taking the time to let us know how your experience was! Thank you for being a valued customer!

Response from Xtractor DepotMay 13, 2019

Hello Daniel Rogers, Thank you for leaving us a review. There is no "green tax" on the new solvent pricing. Pricing has gone down significantly to stay competitive. Please review our new pricing. Please let us know if you have questions. Thanks!

Response from Xtractor DepotApr 15, 2019

Hi Jordan, Thank you for leaving us a review and letting us know your experience. As we discussed via email, the stock photo from AI is not completely accurate and we offered to issue credit towards what you thought you had ordered which was the XENO hot plate. If you are not completely happy, please reply back to the email thread and we are happy to take care of you. Thanks Jordan for reaching out again.

Response from Xtractor DepotFeb 15, 2019

Hi Rodrigo! Thank you for your feedback! We are in the midst of updating our website! Please let us know where you were having troubles searching for an item or what you would like to see! We are always looking for feedback to improve your experience with us! Thank you again!

Response from Xtractor DepotJan 4, 2019

Hi Gabriel, Thank you for providing your feedback and letting us know about this issue. We apologize for the mistake with the wrong tank, attention to detail is one of our core values. We are also working on opening back up on Saturdays to meet all our customers needs! If you need anything else, please let us know! thank you Gabriel!