Xtractor DepotReviews of xtractordepot.com

Response from Xtractor DepotAug 12, 2020

Hi Coiler, Thank you for leaving us feedback and I am sorry to hear about this. Would you please send me a photo of how you received your coil? As mentioned all coils are pressure tested to ensure they are ready for use! I will call you as soon as I receive it and have reviewed it with my assembly department. Thank you!

Response from Xtractor DepotAug 11, 2020

Hi Haley! Thank you for your feedback, we value your feedback. I apologize, there must have been a misunderstanding/miscommunication as our hourly consultations are $250. Unfortunately, technical explanations of processes require expertise. Beyond answering basic questions about products, we cannot walk through every process and details for free with every customer, especially due to liability. This is why we designed classes with our Xtractor Pros. These classes entail detailed extraction knowledge and techniques, while operating the equipment in our engineered C1D1 lab. It also protects us from a liability standpoint. After going through a class, we can ensure you will improve and refine your work flow processes and gain a better understanding of how the systems operate. You will receive your ROI back very quickly after taking a class or a consultation. If you have any specific questions we can help answer, we are more than happy to answer them and let you know the type of in depth we may need to go to properly explain. I apologize again for the misunderstanding. Thank you Haley!

Response from Xtractor DepotMay 5, 2020

Hi Manuel, Thanks for reaching out to us and letting us know about this. I am sorry to hear about this. I checked over your order and tried giving you a call to see what the issue is as there hasn't been any contact in regards to your order ever since you placed it on 4/16/2020. Please give me a call back at your earliest convenience to resolve this quickly at 909-222-8274. We are here to help ! Thank you! Stephanie

Response from Xtractor DepotApr 7, 2020

Hi Rochelle, I am sorry to hear this. I checked on your order and do not see any issues with it. Can you please let us know what the issue was? I am more than happy to look into this and make sure this issue doesn't happen again. Please email us at [email protected] A representative will be reaching out to you as well. Thank you

Response from Xtractor DepotMar 26, 2020

Hello Miller, Thank you for your feedback. I apologize that the coupon expired before you could use it. Every month the coupon changes. If there is anything we can further help you with, please let us know.

Response from Xtractor DepotFeb 13, 2020

Hi Sean, Thank you for your feedback. We highly recommend reaching out to us prior to placing any orders so we can answer any of your questions and clarify everything for you. Unfortunately once you emailed us, your order was already shipped and on its way to you. As mentioned in the email, if you are unhappy with the size ports you received, we are more than happy to swap it out and issue the refund for the difference. Thanks Sean!

Response from Xtractor DepotJan 1, 2020

Hi Patrick, Thank you for reaching out. I checked on your order and we have been trying to reach you since you placed your order to ensure we are sending you the correct size joints. I can assure you we are not going corporate and are improving every department to make sure things like this do not slip through the cracks. Please get in contact with us as soon as possible to resolve this. Thanks Patrick!

Response from Xtractor DepotDec 11, 2019

Hello Brent, Thank you for bringing this to our attention after the order was placed. I apologize for the issues with the system. I'm glad everything was handling for you and corrected right away. We are continuously working out the glitches to ensure this doesn't happen again. Thank you