Xtractor DepotXtractor Depot, LLC. is a leader and innovator in providing exceptional materials processing and laboratory equipment to various industries. We specialize in providing our clients equipment solutions to help them succeed. We also provide educational and additional resources regarding our products and services. Call 888.733.2712
Xtractor Depot (xtractordepot.com) has 455 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
Showing 17 reviews with 4 stars · Clear filters
Adam S.
Fast shipping! Great packaging.Im not sure what these were originally meant for but I bought these to adapt/weld to brackets I've made to hold light post's on a beach boardwalk. Good appearance and also 304 stainless like my brackets. I bought the size 3" and at the smallest inner measurement they are 3 1/8" so ive decided to make hard rubber shims instead of milling them to fit because my light post's are exactly 3"od. These are well made, just a wierd fit.
Terri R.
The product is great. The additional hazmat charges, that I wasn’t told about before I made the purchase, on top of the High taxes made me take a big gulp in. I need the product so it is what it is.
Response from Xtractor DepotOct 10, 2019
Hi Terri! Thank you for taking the time to leave us feedback on your recent experience! I apologize for the Hazmat fees after purchase. We are working to remedy this situation. If there is anything else we can do for you in the future, please let us know. Thank you!
Dr.Dirt
Prompt service, dependable products
Response from Xtractor DepotOct 10, 2019
Thank you Dr. Dirt! We appreciate your feedback! Let us know how we can help you in the future!
Alex P.
Made the purchase, but Product was not in inventory, received and email and a phone call that product was gonna be shipped in a few days.
Response from Xtractor DepotJul 12, 2019
Hi Alex! Thank you for taking the time to leave us a review! I apologize for the delay in getting your order out to you! We are always working on keeping our inventory stocked! If there is anything you may need in the future, don't hesitate to reach out at anytime! We are glad to assist you. Thanks for being a valued customer Alex!
Lalana
Actually everything that we ordered was FANTASTIC!!!! However the pens (complementary writing pens) that they sent us didn't work...I was like why did they even bother?
Response from Xtractor DepotJun 21, 2019
Hi Lalana! Thank you for taking the time to leave us some feedback! We greatly appreciate it! I apologize the pen didn't work for you and that brought our review down, however I am very happy you are very pleased with your order! If you every need anything, please don't hesitate to reach out anytime and let us know how we can be of assistance to you. Thank you again!
Ivan M.
Great customer service great people amazing knowledge but nearly every time I go I receive the wrong item but I call them happy accidents because I purchase something that is $55 but instead received an item that is $230 this has happened several times Before for example I purchase iso alcohol for $25 but when I get to the car it’s pump oil that’s worth $125
Response from Xtractor DepotMay 24, 2019
Hi Ivan! Thank you for leaving us valuable feedback! We take all feedback very seriously so we can improve! We appreciate your honesty and we are continuously making sure errors like these do not occur. Thank you for your cooperation and patience with us while we work on these hiccups. Thank you for being a valued customer Ivan! We look forward to seeing you on your next visit!
Dan R.
Would of gave 5 but called the company with a question left a message and never got a call back.
Response from Xtractor DepotMar 25, 2019
Hi Dan! Thank you for taking the time to leave us a review and letting us know where we can improve. I apologize for the lack of communication. A representative will be reaching out to you to assist you with anything you may need today. Thanks Dan!
William Sarsfield I.
Great company
Response from Xtractor DepotMar 14, 2019
Hi William! Thank you for choosing Xtractor Depot! We appreciate you taking the time to leave us a review! Let us know how we can assist you on your next order!