scott D.
Strongly suggest you stay away from…
Strongly suggest you stay away from this company. After receiving a defective item, I contacted them. They argued and said it was impossible. They had me send pictures. After 2 weeks they agreed. Because they are only located in Asia, they did not want to ship the item back. I asked for a credit. They ignored my request for several months. After contacting them again and again, having to explain myself to different people since they do not have any direct employees and only a hired call center, they now have no knowledge of my past conversations. They continue to reply the same thing and continue to play games. REPLY: WE SENT YOU A REPLACEMENT, DID YOU RECEIVE, WE DO NOT GIVE REFUNDS, WE HOPE THAT WE CAN COME TO AN AGREEMENT THAT IS SUITABLE FOR BOTH SIDES. It's been over 6 months, yes 6 months.
Response from X SuitOct 9, 2019
Hi Scott Customer services had contacted you because upon reviewal we realized that there had been a miscommunication. We have tried to contact you for the refund, please reach out so that your refund can be processed. We recognize that the issue could have been sorted earlier and take full accountability for the delay.