XP-PENReviews of xp-pen.com

J ai commandé un artiste 12 pro, hélas tablette non autonome ...... il fait un PC. La publicité ne montrait que la tablette seule.. J ai demandé une reprise à xp-pen pas de réponse, pas de réponse non plus pour un échange.....

Concernant les tablettes, pour en avoir acheté une sans écran (deco 2) par le passé et une avec maintenant (12 pro) elles sont excellentes, rien a redire et simple a paramétrer (contrairement a certains commentaires) PARCONTRE ne commander par sur leurs site internet. Incapable d'expédier ma tablette, zero info j'ai du moi même les contacter après un long délai tout ça pour me dire qu'il faut plus d'informations (j'avais mis tt les infos possible, allant jusqu'au numéro de bâtiment et numéro de porte !!). Service client qui met un temps fous pour répondre lorsqu'on demande l'annulation d'une commande ! Acheter les partout mais pas sur leur site

I got a XP-pen 15.6 at the end of 2020, aside from the horrible color quality, the screen started to flashing white and create a very eerie sound that are very uncomfortable for the ear when the screen in on high brightness. I decided to give another shot and bought a XP-pen 12 pro at the start of 2022. Even though it's a downgrade in term of work space, the color is better. 1 year later after using the tablet for less than 20 hours. The screen got into an issue where the screen literally turn white and flashing so badly. I took it to the local xp-pen central (in Viet Nam) for checking and they said that they can't fix it and had to be sent back to the main XP-pen center in another country for fixing, However, according to them, currently the main XP-pen center are not accepting any request for repairing. And forced me to wait for 2 months. It has been 3 month and i has not received any call from the customer support. At this point I just gave up with using Xp-pen product and change to a different brand altogether.

Ordered the Artist 24 which came with screen issues (some green pixels on screen). They sent me another one but this time the adjusting handle wasn't working and it was loose. Very disappointed....

They lied about EU stock, all orders go from China and people must pay extra taxes ~25-30% of the purchase. In chronological: Feb 22nd. I tried to order via our company. The Xp-pen quote: "After checking the warehouse, the products you need are in stock in the China warehouse and we could not provide the price without VAT." Also, I asked as a customer about the stock and received the reply: "Yes. It is in stock in the EU." I made Order WEBEU-2302221538098356. Today is Feb 28th, and I wrote this case for all EU customers. They masked the lie by the ridiculous reason "your address can't be recognized by carrier." I received dozens of parcels to my address from the globe without a problem. And try to guess - if its carrier doesn't recognize the address, how China warehouse can recognize it? March 2nd. I gave the address of my friend, who also received dozens of parcels. And try to guess? Right, his address is not found too. I hope the head office of xp-pen will do something about this strange situation. I ordered Wacom Cintiq today.

Devolví una tablet hace más de un mes siguiendo las indicaciones que me dieron, haciéndome cargo yo del envío y no he obtenido respuesta ni devolución del importe. Les he escrito más de 3 emails a atención al cliente

J'ai commandé un Xp-Pen Artist 12 pro en décembre 2022. Le site annonçait une livraison vers le 10 janvier 2023... D'abord, on m'annonce que la correspondante France suit les "fêtes de Nouvel An Chinois" !! Toujours pas de livraison... Ensuite, et c'est loufoque, la "correspondante" est en congés jusqu'au 5 février !!! En fin de compte, on veux bien me rembourser, mais ni proposition de dédommagement, ni geste commercial. A fuir...!!

Do not use this site placed order for £400 four weeks ago emailed them to be told order had gone missing and that another one would be dispatched,my order is still awaiting to be dispatched.have requested refund and heard nothing am now going back to credit card company to try and get money back