XP-PENReviews of xp-pen.com

I won a Magic Drawing Pad on the official Portuguese storefront wheel promotion (storexppen.pt), but the claim system is entirely broken across Europe. Clicking the "obter código" button attempts to send data to a non-existent server API endpoint (://xp-pen.com), causing a hard fallback redirect to the homepage. Front-line support is completely ignoring terminal logs, denying the promotion exists, and sending automated rejections. I expect XP-Pen to honor this high-value prize win and manually process my shipment. UPDATE (03/07/2026): After posting this review, support representative Gema He finally reached out via email. However, they are currently trying to deflect blame by claiming their backend logs are fine and asking if I completed the "Real-Person Verification" ignoring the fact that their CORS configuration failure physically blocks that exact button from sending data. I have sent back full console logs and my delivery address. Waiting to see if XP Pen honors their legal prize fulfillment or continues to stall.

Unfortunately, my £400 purchase has been rendered obsolete due to XP-Pen not stocking pen nibs. To communicate the scale of this, a large, 16 inch tablet that works absolutely perfectly and its pen have been rendered e-waste because a 4mm exclusively plastic component which would barely cost anything to manufacture and does not take up any stock space is no longer created by XP-Pen. They do not offer any alternatives other than a discount on 'another tablet.' This has effectively rendered my purchase into a £70 annual fee subscription. This practise is exceptionally anti-consumer, even among competitors and unacceptable when affordable competitors such as Huion still stock nibs for tablets 10+ years old. They are standouts in the industry for planned obsolescence, and if you plan to have your tablet for a long time, I would recommend avoiding the brand entirely.

Buying XP Pen Magic note was a mistake. The OCR did not work and when I reached out to the customer care, they stopped taking my call or responding to my mails. The after sales service is bad and pathetic. Once you buy a product the customer car3 is going to ghost you.

I am writing this review as a final attempt to get a response regarding my order #2601210337558473. My purchase is significantly overdue, and the lack of communication from XP-Pen is completely unacceptable for a brand of this size. ​I require this item to be delivered by the end of this week (Friday, January 30th). If I do not receive a concrete tracking update and a guaranteed delivery date within the next 24 hours, I will have no choice but to initiate a formal dispute/chargeback through my payment provider to secure a full refund. ​I am done waiting for automated replies. I expect a human representative to resolve this immediately.

Bought a Magic Drawing Pad after reading the reviews and believing it was legit. Turned out I can’t even use Clip Studio Paint on it properly: for some reason when I turn stabilization up to 30 (which I need for drawing outlines smoothly) it for some reason “animates” the drawing lines as if the lines are falling right on the canvas, making it look like an attempt to appear more “aesthetic” when in reality a truly useless feature. I bought this off their UK branch so I had my right as a UK citizen to get a full refund but the woman I contacted tried to fob me saying they “don’t accept full refunds”. After sending them full proof of my rights and even documenting the conversation I was promised a full refund and posted the tablet to them. But they’re so awful at communicating they said in their own words that it would take “several working days” (no specific amounts). Such appalling service, will not be buying anything with their brand name on it again.

J'ai acquis une XP innovator 16 et elle ne fonctionne plus juste après la fin de garantie. J'ai demandé au SAV s'ils pouvaient me fournir un câble pour voir si c'était cela le soucis. Ils ont décliné en m'indiquant que ce n'était pas le cable le problème mais la tablette. Je leur ai demandé plus d'informations alors sur la panne qu'ils "identifiaient" de manière si formelle à distance, pour éventuellement voir ce que je pouvais faire réparer et le SAV m'a juste indique que "c'est une panne rare" sans me donner d'indications techniques et précises. J'ai très peu utilisé cette tablette, et cela est très décevant qu'elle ne fonctionne plus avec si peu d'utilisation pour le prix investi. Je pensais acquérir une marque fiable mais ce n'est pas le cas, j'ai perdu cet investissement trop rapidement. Le SAV n'est pas aidant. Vous perdez votre argent et votre temps.

Commande expédiée depuis la Chine plutôt que la France comme indiqué lors de l'achat. Lors de l'achat sur le site internet xppen, il était indiqué "expédition depuis la France" et "livraison sous 2 à 3 jours ouvrés". Au final article expédié depuis la Chine et toujours pas arrivé une semaine après. Le service client m'a initialement dit que cela serait en expédié depuis l'Allemagne mais qu'un problème technique avait résulté en une expédition depuis la Chine. Très déçu car l'origine de l'expédition et la durée de livraison étaient un facteur de choix. Maintenant la tablette n'arrivera très probablement pas pour Noël Site a éviter

Artist Pro 24 gen 2. Terrible. Drivers dont work. When it does work it drops the connection. Build quality is so so, pen feels cheap. Ended up always trying to reload drivers. Re-install. Switching between usb c cables and other cables to try get it to work till it eventually just became an expensive 4k 3rd screen. Have now scrapped it and bought the intuos pro large. A very expensive lesson learned. Don't bother