XP-PENReviews of xp-pen.com

Owned a Artist 12 for just over a year. Screen is scratched to hell with general (not intense) use and regular nib replacement. I invested with a 'pro' 22 which at literally one month after its first year started to flicker and eventually not come on at all. XP pen required me to pay for return postage to inspect a bulky item. So thought what the hell..lets open this baby and see what could be the issue (I build pcs so have some electronics experience) Shocked to find that the internals were badly connected with GLUE. Ribbons were feeble. Some low quality cabling. Connectors for USB/HDMI and DVI are not durable. I got this 'pro' model running again but feel the product is unreliable. A rule here. Pay cheap. PAY MORE. Never buying a XP Pen again. Looks like I will have to fork out more expense and give a Wacom a go.

We purchased a Xp-pen Pro 24 for around $900. Within the first week of using it the tablet started having connection issues where it would not register the video form our brand new iMac Pro. We contacted Xp-pen and they quickly sent a new one. The new tablet has the same issues. It has been almost 2 months since this started and we still haven’t been able to return it. At Xp-pen’s request we have sent multiple videos showing the tablet not working and have tried it on multiple computers with several different connection methods. Despite asking for a refund in almost every email, Xp-pen ignores that and asks us for more videos or if we want to “remote” with them. This is the worst “customer service” we have ever had to deal with. Avoid this company and their products. *After 2 months we were finally able to return the tablet and received a full refund.

Absolute trash, albeit fancy overpriced trash. You'd be better off getting an Ipad. The accuracy of the tablet I have, one of their most recent versions, IS TERRIBLE. It cannot be used for anything needing accurate tracking. You can't write with it, the grips on the back arent useful, its cumbersome and a hassle to use overall. Even the stand it came with BROKE, because it was made with cheap plastic. Dont waste your time or money. There are unneccasary wires, that are already fraying (Ive had this thing for less than a year). The stand CUT ME when it broke.

IMPORTANT INFORMATION ABOUT THIS SCAM WEBSITE I recently made a purchase of an Artist Display 13.3 Pro from the website storexppen.com. This is a scam website. I think that the xp-pen.com website might be a scam too, because when I went to it, hovered my mouse over the store button, and clicked which country I was from, it brought me straight back to the storexppen.com website. As soon as made my payment, I received a receipt from PayPal saying I had made a payment to XPPEN Technology CO. This made me suspicious, because I had opted out of paying with PayPal and had instead paid with a credit card. I was also suspicious of the very unprofessional hotmail email address attached to the PayPal receipt. I got in contact with PayPal through their message center and explained the situation. They assigned me a case number, emailed the seller, and instructed me to try and settle the dispute with the seller. If it could not be resolved, I had the option to file a claim with PayPal (PayPal is very strict with their sellers. If the buyer does not receive the product they paid for, the seller has to refund the seller). So I emailed the seller requesting a refund. They replied with some BS that the product had been shipped out from the warehouse so they couldn't give me a refund at this time. Our email correspondence continued as I kept on politely responding to their shaky responses with more questions and concerns. This tactic seemed to have worked, because I just received an email today from PayPal that I had been refunded my money. For anyone else who has been scammed by this website, I would highly recommend doing what I did as quickly as possible, seeing as there might a time limit for when you can file a claim with PayPal. I bought and already received my Artist Display through Amazon, so I am a happy camper. I also reported this website to the authorities, and hopefully it will be taken down soon.

Expérience désastreuse. Achat d'une tablette graphique Deco Pro M, je ne peux me prononcer sur la qualité du produit puisqu'il n'a jamais été livré depuis le 23 mai, nous sommes le 29 juin. Malgré une dizaine de mails à la société, les réponses sont malheureuses, du genre : vous n'avez pas bien rempli votre adresse, votre colis est perdu etc. On vous en enverra une autre quand on aura retrouvé la tablette perdue… Bref j'ai demandé un remboursement qui ne viendra certainement pas car cette entreprise est en Chine et malgré les multiples courriers, je fais mon deuil de la tablette ou du remboursement, une perte sèche de 120 €. Un service commercial limité, ne pas acheter sur leur site, ils sont incapables de gérer leur problèmes de transporteur. Malgré une promesse de livraison de 6-7 jours ouvrés à l'achat, nous en sommes à plus d'un mois et les réponses de leur part sont faites pour vous endormir. À éviter absolument.

scam never arrived no help scammed out of £220 ment to be world wide company look at the email address all around the world they all go to one email no contact number only 1 for usa do not trust this company you wont get your goods

Déçu car j'ai acheté après avoir longtemps hésité une tablette 22 artist pro, ayant peur des reflet je me suis renseigné auprès d'XP-PEN par le biè du site, réseau social, directement sur le site pour savoir si le film de protection était fourni, chaque réponse à été oui. Après avoir reçu je appertisation qu'il y a 0 film de protection, je recontacte finalement XP-PEN par le même bien et oh surprise il n'y en a pas finalement, déjà je me rend compte qu'il ne connaisse pas leur produit... Je décide donc de commander sur le site 1 film plus la télécommande car je dois vite faire du télé travail... La commande passé autour du 6 avril je n'ai reçu que la télécommande que j'avais commandé sur le site mais que j'ai reçu par Amazon déjà un peux bizarre, par la suite le status du film quand à lui est mis en status remis sans signature "en Angleterre" donc là y a un gros soucis, au final nous sommes le 23 et je n'ai pas pu avancer car l’écran me donne mal au crane, personne ne répond à mon mail. Du coup j'annule ma commande pour l'écran que je vais renvoyer au plus et aller voir ailleurs ou ils vendent le même style d’écran avec film de protection pour 50 euros de moins. Je ne suis pas prêt de recommander chez XP-PEN