Cindy
I placed order for digital voucher
PART 3 - Resolution at last ******* Issue now resolved so customer service did find a way to rectify the issue - and I thank them for that. The company as a whole however really needs to work on its technology, not sure what cheap junk they are working with that caused the delays / issues to begin with. PART 2 ******* RE: the companys lacklustre response about a "delay from the brand end however the order is processed and delivered now" - no it is not, that is just xoxoday trying to save face, BECAUSE IT IS NOT FIXED AT ALL! I feel like I'm trapped in a Kafkaesque nightmare dealing with this company, ABSOLUTELY INFURIATING! PART 1 ******* I placed order for digital voucher. Received the link instantly but unable to collect the voucher code, the website is circling around and doesn't show any voucher. Lodged ticket to their customer care via email and whatsapp, same response received everyday - "sorry for the inconvenience, please try again in 48 hours". I now lost my money. No help provided. Shocking service and product.
Response from XoxodayAug 8, 2025
Hi Cindy, Greetings from Xoxoday! We sincerely apologize for the inconvenience caused. Upon reviewing your order, we found that there was a delay from the brand’s end. However, we're happy to inform you that the order for The Iconic AUD voucher has now been successfully processed and delivered. We also confirm that the voucher has been procured under your account. If you are facing any issues while redeeming the voucher or encountering an error, please share a screenshot of the error and email us at [email protected]. Our team will investigate the matter and assist you further. We look forward to your response.