XoxodayReviews of xoxoday.com

3.3322 reviews
Internet & Software
Xoxoday, 303 Twin Dolphin Dr FL 600 #80, Redwood City, CA 94065, United States, Redwood City, California

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Xoxoday

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About Xoxoday

Xoxoday powers rewards, incentives, and loyalty programs for 5,000+ companies worldwide, including Microsoft, Adobe, Mercedes, AT&T, H&M, and more, that help them engage and retain their employees, customers, and partners.With $1B+ annual GMV and 250+ integrations (MS Teams, Slack, Salesforce, HubSpot, SAP, and more), we make it simple for teams across HR, sales, marketing, and CX to drive measurable impact, boosting engagement, conversion, and retention. Headquartered across 12 global offices, including the US, Xoxoday delivers secure, scalable, global and flexible solutions. Our Suite of Products:1) Empuls - Build a connected and motivated workplace with recognition, rewards, surveys, and an all-in-one employee engagement tool that also helps sales and channel leaders drive revenue, productivity, and motivation with real-time leaderboards, nudges, and automated payouts2) Plum - A global rewards marketplace with 10M+ options across 30+ categories including gift cards, experiences, travel, merchandise, digital subscriptions, wellness, and charity donations in 175+ countries3) Loyalife - An enterprise-grade loyalty solution for customers and channel partners to retain, engage, and maximize lifetime value with personalized and scalable rewards and also helps banks, payment providers, and reward platforms launch and manage merchant-funded promotions at scale

Xoxoday (xoxoday.com) has 322 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: xoxoday.com
Website: xoxoday.com
Category: Internet & Software
Location: Redwood City, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 35% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Xoxoday

Xoxoday (xoxoday.com) has 322 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: xoxoday.com
Website: xoxoday.com
Category: Internet & Software
Location: Redwood City, California
Listed on Five Star Index: 2026

Ferran de la F.

Dec 25, 2025

“Instant” vouchers are not instant – Unreliable service and poor resolution

My company uses Xoxoday as a rewards and recognition platform, and I have had a terrible experience with Xoxoday trying to purchase a gift card for Christmas. I placed an order on December 19th for a supposedly “instant” voucher (Order 35638505), but it was stuck processing for days. Despite multiple emails where support kept asking for patience due to “technical issues,” the deadline for my gift passed. I had to buy the gift paying myself, otherwise it wouldn't arrive on time, so I finally requested a cancellation because they couldn’t provide an ETA. The refund process was even worse: 1. They refunded me via a new Xoxo code instead of my original payment method. 2. The code value was lower than my original payment (€93.64 vs €94.00), meaning I lost money on a failed transaction. 3. I used this refund code to buy a Mastercard Prepaid card (Order 35763108) which was also labeled as “instant.” It has been over 24 hours and I still have received nothing. 4. I reached support on both items 2 and 3. Their response, the usual useless one: "We kindly request a bit more time and will get back to you with an update shortly." Note that I specifically asked support if there were other ongoing issues before placing the second order to avoid this exact situation, but they did not warn me. This is the 3rd time I have tried to use this platform in 3 years, and every single time has been a failure. Do not rely on this service. PD: If you are a company, please use other services for rewards and recognition. It is nice to receive rewards but is is frustrating having them stuck in this platform without being able to ever use them...

Response from XoxodayFeb 3, 2026

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced and fully understand how frustrating delays can be. At Xoxoday, we truly value every customer, and your satisfaction is very important to us. After reviewing the details, we can confirm that the reported issue was resolved in December 2025 from our end, and the relevant details were shared with you via email at that time. Your feedback helps us grow and improve, and we remain committed to using it to enhance our services. We genuinely appreciate your patience and assure you that we are focused on making your future experiences smooth, timely, and delightful. If there is anything further we can assist you with, please do not hesitate to reach out. We are always happy to help. Warm regards, Xoxoday Support Team

Xoxoday reviews

322 approved reviews, newest moderated first

Dante R.
Jan 1, 2026
trustworthy and Easy to use platform for giftcard
I used Xoxoday to purchase a gift card, and overall, my experience with Xoxoday has been great. With their convenient variety of gift cards on one platform. With great customer support.
Lohitha L.
Dec 29, 2025
Most satisfied
Most satisfied
Ferran de la F.
Dec 25, 2025
“Instant” vouchers are not instant – Unreliable service and poor resolution
My company uses Xoxoday as a rewards and recognition platform, and I have had a terrible experience with Xoxoday trying to purchase a gift card for Christmas. I placed an order on December 19th for a supposedly “instant” voucher (Order 35638505), but it was stuck processing for days. Despite multiple emails where support kept asking for patience due to “technical issues,” the deadline for my gift passed. I had to buy the gift paying myself, otherwise it wouldn't arrive on time, so I finally requested a cancellation because they couldn’t provide an ETA. The refund process was even worse: 1. They refunded me via a new Xoxo code instead of my original payment method. 2. The code value was lower than my original payment (€93.64 vs €94.00), meaning I lost money on a failed transaction. 3. I used this refund code to buy a Mastercard Prepaid card (Order 35763108) which was also labeled as “instant.” It has been over 24 hours and I still have received nothing. 4. I reached support on both items 2 and 3. Their response, the usual useless one: "We kindly request a bit more time and will get back to you with an update shortly." Note that I specifically asked support if there were other ongoing issues before placing the second order to avoid this exact situation, but they did not warn me. This is the 3rd time I have tried to use this platform in 3 years, and every single time has been a failure. Do not rely on this service. PD: If you are a company, please use other services for rewards and recognition. It is nice to receive rewards but is is frustrating having them stuck in this platform without being able to ever use them...
Response from XoxodayFeb 3, 2026
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced and fully understand how frustrating delays can be. At Xoxoday, we truly value every customer, and your satisfaction is very important to us. After reviewing the details, we can confirm that the reported issue was resolved in December 2025 from our end, and the relevant details were shared with you via email at that time. Your feedback helps us grow and improve, and we remain committed to using it to enhance our services. We genuinely appreciate your patience and assure you that we are focused on making your future experiences smooth, timely, and delightful. If there is anything further we can assist you with, please do not hesitate to reach out. We are always happy to help. Warm regards, Xoxoday Support Team
Poomala A.
Dec 24, 2025
I am disappointed with the level of…
I am disappointed with the level of customer support received. The responses provided do not include actual solutions, but rather repeated instructions to wait 24–48 hours. Unfortunately, the issue remains unresolved even after multiple waiting periods. I kindly request that this matter be addressed promptly.
Response from XoxodayDec 25, 2025
Dear Poomala, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your recent experience and completely understand how frustrating delays can be. At Xoxoday, we genuinely care about every customer’s experience, and your satisfaction is very important to us. To help us check the details, please share the following information: Ticket ID: Order ID: Your feedback helps us grow and improve, and we remain committed to using it to serve you better in the future. We sincerely appreciate your patience and are here to ensure your future experiences are smooth, timely, and delightful. If there’s anything more we can do for you, please don’t hesitate to reach out and we’re always happy to help. Warm regards, Xoxoday Support Team
Elaiza Iya B.
Dec 24, 2025
My issue was resolved immediately.
My issue was resolved immediately.
Indranil
Dec 24, 2025
Very prompt response from customer…
Very prompt response from customer support
Adarsh
Dec 24, 2025
immediately my issue resolved
immediately my issue resolved
vidhyesh P.
Dec 24, 2025
Excellent customer service..
Excellent customer service... Quick and efficient.

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“Instant” vouchers are not instant – Unreliable service and poor resolution

I am disappointed with the level of…

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