ComcastReviews of xfinitymobile.com

I am so disappointed in the customer service I have received trying to transfer from one provider to Xfinity I have been getting the run around the last 3 days I have been trying to get the free phone promotion mobile service going the first time I called everything went good I was approved I was only charged taxes which were 67.50 but then I received an email saying my order was cancelled because my identification was declined so I called back to find out why no one could give me a reason they just said something didn't match up so we tried again my debit card wouldn't go through so I had to fix the issue with that then I called back today and was going to get things going again got all the information in and was charged a different amount I was being charged 34.99 instead of the original 22.50 for taxes only well I explained that to the customer service representative and he fixed it well my stupid bank card was being dumb again and I had to fix the issue he was supposed to call me back so we could continue but never did so I contacted them again everything was put in and was approved but the rep wanted to transfer me so I didn't have to send my driver's license in and just verify my identity over the phone so we did that the lady I was transferred to then proceeded to tell me she had to cancel my order and start all over again and I got a little frustrated because I've been talking to customer service representatives for the last 3 days and having to re start the process all over again but I said ok let's just get it done well when we were finished the rep was charging me something completely different instead of 67.50 I was now being charged 34.99 they were adding the payment for the phone as well and the phone mind you is free and I explained that to her then she proceeded to tell me I was being charged something different because she had to go around me verifying my identification by sending in documents I told her I wanted to be charged the original price 9f 67.50 but she kept repeating herself I raised my voice a a little bit because she wasn't listening and she hung up on me 2 times. Then I called and spoke to another rep who transferred me to another rep and that rep told me I was being charged because the phone number I was switching over did switch over I haven't received the phones for one and 2 when I first did this everything went through fine I wasn't being charged anything extra then he told me it was because my order got cancelled and maybe it had something to do with my credit not going through but all the other reps besides the last 2 said I was fine and was eligible for the promotion then he said ithe money would be credited back to my account after I activate the phone but like I told him again everything went through fine the first time and I should only pay the taxes as originally quoted. Then he tried to give me a number to call and talk to another rep I am done talking to reps that don't listen I even spoke to a supervisor and she tried to tell me the same BS but my credit went through fine I was eligible for the free phones and was only liable for the taxes. This is just ridiculous to have to go through this. I am poor I have to stick to a strict budget so every dollar for me counts so when I get told one total and then get charged something else and get all these different reasons why I get a little pissed off. Only 3 of those reps actually helped and listen and didn't give me the run around. This is how Xfinity mobile gets their customers these reps suck they all say different things one can adjust thing but another can't one knows this information but the other has different information things should be the same like what the hell changing service shouldn't be this hard I just want to get this Service going they told me my order was being processed for 3 lines but I only see one in progress and have only been charged for the one line I NEED 3 TOTAL LINES WHY IS THIS SO DIFFICULT ITS SO FRUSTRATING I DON'T WANT TO CALL AND BE ON THE PHONE AGAIN UGH

Hello, I just switched to Xfinity Mobile and have to say I was very excited to see the amount of money I was going to save compared to the monthly $300.00 at Verizon. I decided to order an IPHONE (Im an android girl) and try it out. Well, I just couldn't do it. It took me 4 hours to just set it up. LOL so I decided since I was still in my 14 day exchange period I would exchange it for my go to Samsung and try out a new Samsung. Apparently customers are not allowed to call the stores anymore. I've been waiting for the S21 pink to come into stock. Today the website said it was back in stock. I utilized the chat feature and attempted to exchange it. The rep, who did not speak English advised me I had to wait until after the 14 days before I was able to exchange the device. I knew this wasn't true. The rep kept pushing to get an answer about waiting til after the 14 days. So after 1 hour 10 minutes of chat, and NOTHING, I called customer service. 2 1/2 hours later I was able to reach a rep, who again did not speak English. I explained I needed to EXCHANGE my device, I work from home, on my phone and was not able to utilize the functions of the IPHONE. I reiterated EXCHANGE several times. He processed it as a return/refund. Before receiving confirmation of the 'return' he processed it. Then told me I would receive a refund once the device was returned. I asked him about the Samsung, he said I couldn't get a new phone until the IPHONE was refunded, about a week. I asked him what he had done, I asked for an EXCHANGE. I loose money if I cant work and in turn you don't get paid. I cant work without a phone. He said there was nothing he could do. I could go to the store and make it quicker. I explained, I am disabled with no legs, my nurse does not come until next week, That is not an option. He said, "Sorry there's nothing I can do." I asked if he could contact the store to see if they have the Samsung in stock. He said no. I asked for a supervisor. The supervisor, who barely spoke English, said the same thing except told me to get a ride after I explained I do not drive without legs. I asked for someone above him. By now I am very much feeling angry and discriminated against. The rep above the supervisor told me he cancelled the return and (Aside from the rest of the story that all the reps said the same thing) I could go to all the stores and check if the Samsung was in stock at any of the stores. Again I explained my disability. He told me that was my only option. I asked if he was able to call the stores so I could exchange this in one trip, I do not have the capability to run around the city like others do. He said no the stores do not have phone numbers. I asked him what disabled people are supposed to do. He said to get to the stores. By now Im crying, I am so humiliated and being treated with such discrimination, these reps are not helpful to those that CANT run around for them to check stock. I have never felt so discriminated against since my accident. All I wanted to do was exchange my phone, which I thought I had the right to do. This transaction should not be this difficult and definitely not be this degrading. Ive been with Xfinity all my adult life for other services but Im unsure now because the policy's around treating customers with dignity and respect definitely do not attach to todays interactions. I should never leave a call crying and feeling humiliated. This is not the last of the reporting of this incident. I give your company way too much money each month only to be discriminated against and humiliated for my disability.

They have only positive side is that they are using Verizon towers, that's it. Horrible customer service.

I was only allowed to do one phone on a payment plan from Xfinity so I bought the other ones from Motorola same exact unlocked model 2 phones and got payment plan from them but even though I asked first XFINITY mobile tech about doing this after phones arrived the checker says phones not compatible. If I switch sim out of the Galaxy I am buying from Xfinity and currently using both phones work ,but Xfinity wont activate them on my account so I can get the 3 lines deal price which was my reason for changing carriers. THIS IS A TOTAL SCAM AS THEY ARE JUST saying incompatible to force you to buy only from them.,So sorry I left Tmobile, as I now have the phones I bought for my daughter and husband (they are expecting in March and needed this help)but cant use but still have to pay for before I can sell and still not eligible to get the same damn phones from Xfinity unless I pay full price up front.This should be illegal as there is no where to appeal and the mobile tech staff just repeats same worthless info or worse gets smart with you

HORRIBLE CUSTOMER SERVICE ! BEEN WAITING OVER A WEEK DIDNT RECEIVED THE SIMCARDS, OUR PHONE GOT NO SIGNAL ALSO. CALLED THEM x4 TIMES TOLD ME TO KEEP WAITING FOR THE PACKAGE. EVEN TALKED ON THE PHONE WITH THEIR MANAGER AND HUNG UP MY PHONE AFTER 15 MINS OF TALKING ! HIGHLY NOT RECOMMENED !! WASTING TIME !

Since they don’t let you rate them a zero I had too give them a one star they lie too you every single person you talk too lies they took my money I don’t even have there service and they don’t want to give me a refund this company is a joke

They tell you your phone number is compatible but then when it's not charge you to return the phone what a scam Plus they don't care about the reviews they get, American Arrogance.

Anyone who has a problem with xfinity go to FairShake.com and the FCC and file complaints maybe if enough of us do this we can shut this company down bc I am having the same problem they keep promising to send me a link to unlock my phone but the pin that they send is for an iphone which I don't have and they keep lying about fixing it they hang up on me they need to be taken to court. File a complaint at FairShake.com and the FCC