ComcastReviews of xfinitymobile.com

I returned my equipment and I have the paperwork. Comcast charged me the money that id owed to. They have it in collections. Your company STINKS

Got the mobile service but I moved where I cant get internet threw them so I have paid for 5 years,now there telling me since I cant get internet service I cant go farther with my mobile service its bull 5 years and now I have to find another company for phone service

LIES! LIES! LIES! That's all a Customer will ever receive from Xfinity Mobile. From the Corporate Office to the Non-English speaking Customer Service Reps! LIES! LIES! LIES! This company has ONE GOAL... TAKE YOUR MONEY and have you COMMIT to FUTURE FINANCIAL RESPONSIBILITY! That's it. That's all. NO LOYALTY! NO BUSINESS INTEGRITY! NO INFORMED EMPLOYEES! NO CUSTOMER SERVICE! NO MANAGEMENT! *(As a person of Color, I really hate to have to say this)...but, WHERE THE HELL ARE THE ENGLISH-SPEAKING CUSTOMER SERVICE REPS?

They told me I had called to switch at a good time because they were offering the 200 gift card for each line..I switched all 5 lines and after I did all that they told me that I have to wait 3 months to get cards... if they had told me this from day one I would have never switched..they misled and tricked me into thinking I was getting the cards in exchange for switching..BTW their service sucks..should have stayed with cricket

I would give them zero stars, but that is not a choice. My wife ordered 4 phones for the family. When the box arrived, it was not damaged, so I accepted it. when I opened the box, 2 iPhones and 2 sim cards were missing. When we called, they told us all 4 were in the box. Told us we had to provide a police report. We had to wait almost a week to file a claim pending their email. We filed a police report, provided a statement, and all the photos they requested. they rejected our claim. Now they won't give us the 2 iPhones that were never shipped to us. Awful experience. We have been using Xfinity at home for 16 years. We will be switching to FIOS and never do business with Xfinity again if they don't send us the phones. We have already made 2 payments on phones we never received and service we are not using.

My husband and I ordered iPhones over the internet on Xfinity mobile we paid the taxes and everything that was due that day because we were going to be making monthly payments on them. They charge my card for for both phones. When FedEx delivered the package the box was wide open and one iPhone was missing so my husband refused the package and FedEx took it back with them. We called FedEx FedEx also stated that the package was damaged in Texas on the way to the fed ex facility in Georgia and FedEx still delivered it damaged. We sent pictures along with Xfinity mobile opening a claim it has been almost 2 weeks now and we only got refunded for one phone. Every time I call Xfinity mobile or chat with them online I'm getting a different story from everyone. We have gotten hung up on and lied to everytime we call. I just want my money back for the phone that was missing when fed ex tried to deliver it. Their customer service is AWEFUL!! We have had Xfinity internet and tv for 2 years and I am so mad about this whole thing I am ready to not deal with them for anything!

From the last three or four maybe more months I have not had service with Xfinity I am paying for a phone but concrete evidence says I have not reached my one gig of data because I broke the phone. A few months after I broke it I decided to contact them and got confirmation finally confirmation is the important word here cuz I tried to cancel it to previous times but got disconnected through the chat during the confirmation process So eventually days later I I was able to cancel my service continue to pay for the broke ass phone I was given. I had to call again after the phone service was confirmed to be canceled because I wasn't being given the phone price I was given the phone price and the service price. They said hey you're right you shouldn't have to do this but I guess if I wanted it I had to do it because I wasn't being given the $15 service price removal. That's absurd. I work too hard to get it and then I still had to call after the fact. That's absurd.

Got a new Samsun S22 when adding a line. It has been 6 days and the phone is still not activated. Spent 1/2 hour online, 1 hour on the phone, 1 1/4 hours in the Xfinity store, and another hour on the phone. 4 different people have told me not a proble. But guess what problem still no phone.