ComcastReviews of xfinitymobile.com

Warning. Do not change over to Xfinity mobile. Sure signing on is the easiest thing ever. But when you want to transfer you number or cancel your account, GOOD LUCK! I spent a month trying to transfer phone line from one xfinity account to another xfinity account... Still in the works. Xfinity is a smart scammer. They sign you up with local employees, but when you want to change or cancel you get transfered all over the world, Literally. The foreign reps have no idea what your talking about and no capability to even do a simple request. They end up transferring you random people around the world. Xfinity makes it impossible to cancel? Might be a quota that they're trying to maintain. Advice for Xfinity: FIRE all your management and come up with a better strategy. What you guys are doing maybe the reason why customers don't want to stay, Hello! Thus, you won't have to forcefully prevent them from canceling. I'll try again to transfer my line today. God help me through this impossible mission that I'm about to put myself through.

Ever since getting Xfinity phone we receive a minimum of 10 spam calls every single day, starting at 6:30 in the morning. Apparently the national Do Not Call list doesnt apply to Xfinity -- unless we give them more money. Then they'll stop the spam calls. Or we can just switch phone services, right?

By Far the worst service I have ever had in my life. My phone broke in December and I have still not yet received a new phone and yes my phone had insurance and was paid off . I have talked to 8 people and all 8 people have told a different story as to why I can’t get a replacement. Instead I am now paying for a iPhone se and also they added a whole line on my line that I don’t even have a device for , I didn’t know that until a rep told me I had 4 lines on my account when it was only supposed to be 3. I didn’t even know I was paying for a SE until a rep told me that also. I am beyond pissed with this company and am ready to get off of them asap . Who wants to pay for phones they don’t even want? Then they are telling me they can’t do anything about this SE because it been pass 14 days since I had it but that’s just crazy because I been raising hell about my phone since it broke. I don’t wish this phone company on absolutely nobody.

Xfinity Mobile sucks don't let them sucker you into doing 1 GB because they don't tell you the whole plan. I got suckered into getting a phone through them when their customer service person told me that I would get a free phone and only pay $15 a month. Well she didn't tell me that it was only for 1 GB. And the next thing I know at the end of the month there was 6 GB used and I owe $105.00 on their own list it says for 6 GB was $60 right? Well why am I paying more for a cellphone that made my life worse? I am stuck with a phone that barely works and when I am at home I use my home internet not my mobile data. But I am still being charged for something that doesn't benefit me at all? This is stupid. Your not saving money. Your better off paying 30 bucks a month somewhere else with 2 GB and unlimited everything else.

My mom and I were on the mobile plan and her phone gradually began dropping calls. We called Xfinity multiple times over the last year. We applied multiple reset network settings and countless hours on the phone trying to troubleshoot. It got to the point within the last six months where she could never make or receive phone calls at all. She is 90 years of age, and her phone is essential for her safety and well-being. Xfinity was never able to solve the problem. We finally canceled her service and switched to T-Mobile, which is now working flawlessly.

Worst customer service ever!!.. I inquired about service as new customer willing to switch from ATT to them. I signed up for both internet and cell, that was back in january 2022. long story short I ended up cancelling both 2 days after getting their equipment, I sent the cell back via fedex have my tracking # and all, the router I returned at their store. Till today I have been calling every billing cycle, they are still charging my card for mobile service I do not have, their customerservice has such a disconnect, one person does not follow thru with what the other said and have no idea what the other person said or did. They tell you they need to check with a supervisor and call you back (they do not call back at all)- You call back trying to resolve your issue and have to explain yourself all over again to be told the same thing, Having a signed rcpt from FEDEX and an email stating they rcvd your device and was reviewed and in excellent conditions doesn't mean anything at all because in their end they do not show your return was rcvd and they can't cancel the phone line till they have internal info that it was rcvd. They give you the run around. Today was my LAST call to xfinity mobile, since I have my emails, the dates and times as well as the name of reps I've spoken to I will be filing a complaint with the BBB. New customers please stir away from xfinity mobile and save yourselves the trouble. Thanks!

Xfinity Mobile has the worst customer service on the planet. I spent hours and hours trying to get a problem resolved where I could not receive short code messages. 3 days later it’s still not working so I’m switching back to Consumer Cellular before I have a stroke trying to work with Xfinity Mobile. Their reps are not trained properly and getting technical support is nearly impossible. When I finally did get a technician he was very helpful but had to expedite the ticket. Trying to save $30 a month for 2 years is just not worth the headache and hours and hours on the phone. Just getting through the automated answering system alone is going to give someone a stroke or heart attack somewhere at sometime.

Very rude customer service , never helps out on the problem you are having, still haven’t unlocked both of my phones , every time I go in store or call they never have anything about me wanting to unlock the phones . I never have signal…. Bad/ worst experience with a company I DONT RECOMMEND xfinity mobile