ComcastReviews of xfinitymobile.com

I have had service for several years with xfinity mobile. Recently we decided to upgrade phones on three of the lines and evening has gone downhill. We had issues with one phone getting lost in the mail and customer service just outright lied to me for days. Bad enough takes forever using their crappy xfinity chat features to actually get to a person. I resolved that issue by filing a complaint with the BBB. Now my billing is all messed up. Spent and hour and a half on phone with support and I have never been treated so badly. Issue is still not resolved, unlimited line being charged wrong price, and on the three lines we upgraded they are charging $4.80 each for a service fee unlimited talk and text which is clearly stated as no service fees and included with plan. Never had these charges in the 4+ years we have been with xfinity mobile. Customer service is downright rude and useless. Had upgraded to the new 5G plan Saturday, change went through. Checked account and everything as correct. Yesterday received email bill was ready to review. Was way higher than it was and so is current billing cycle. The agent first told me that I was incorrect and the unlimited line is 45$. I read the plan details to him from the website from two places where it is clear it is to be $30. He became irritated and spouted off about policy being incorrect. Then he told me our upgrade to 5G was unsuccessful. Funny bc account was correct an hour after I made the switch. And my by the gig lines are now $15 per gig which before the upgrade were $12 per gig and all our phones show 5G now. On top of that the $4.80 fee is not something that should be being charged and is completely incorrect. I said the plan upgrade is certainly in effect on the rest of my lines and it was 100% successful bc my account was correct Saturday after making the change and everything was being charged correctly. He said “obviously it wasn’t or you wouldn’t be calling me”. Absolutely no help or anything even though everything on our account is completely screwed up. I can’t even explain how rude he was throughout the entire thing and it was like dealing with someone who is completely clueless about the service they are providing. Requested a supervisor and was put on hold for 15 plus mins and only got him again. Would not give me a supervisor. Said the supervisor can call me back. First, it was already 2 am and second, I know that I would never get a call back. I am livid at this point and am currently at the mercy of a horrendously managed company.

I hate Xfinity for a phone company. They are ok as a cable company but the phone service sucks. From the customer service to the actual phone. I have never had more than one bar of bandwidth and my whole house is xfinity. I actually think I liked TMobile better than xfinity. I'm pissed...

Setting up new i phone they are pushing is a night mare. have spent multiple hours on phone & hold. If you do get someone it is a call center in the Philippines where they are too cheap to even have trained reps. im beginning to regret leaving ATT

Don’t do it.For days I couldn’t receive incoming calls. Service is unreliable and Customer service is not helpful at all.

Ive had Xfinity mobile service for over 2 years and everything was fine until I needed support. We moved to an area where Comcast wasn't available so they were going to add a $25 fee to each line (understood). I spent several hours and was ditched several time while trying to get my phone unlocked that had been paid off for over a year as both phones were paid in full. I was given a different answer every time i called or chatted. I believe I had 4 chats and 3 calls. I asked for a supervisor (2nd time I've ever done that in my life) and the chat went dead and I was put back in the queue with a 44 hold time. I was sad at first that I had to leave Comcast. I've had great service and was very leery about switching providers, well that turned fromsorrow to glee!! I couldn't wait to leave this company after the just awful treatment I received. Ive been in the wireless business and waiting 4 days for an unlock code and the whole time not having any faith that the request was actually sent was just awful. I was unable to get on my vpn for work in addition to not having a phone for 4 days. STAY AWAY, there are much better services for less.

I paid off my Samsung S20 mobile phone with xfinity mobile, and upon requesting to move it to Straight talk they have me waiting a week for a network unlock code and no service.

WARNING. Think twice before switching. My husband and already have Xfinity Cable so we thought we would switch out mobile service to get the bundle discount. We had AT&T forever but Xfinity had a good price on unlimited data for two people. We have had issues in the past with Xfinity cable billing and should have known better. First they said we could both bring our own phones over. So we worked out all the detail and and started switching the phones over. My husbands was transferred first and then he started on mine. He attempted to but said certain iPhone 8’s could not be transferred. This changed things up because now I needed a new phone. They had a new iphone SE for “free” so I used that. So that meant we no longer received one the the Prepaid Visa card incentives. We were also told at this time that there was a one time setup fee. Already set one phone up. Might as well. He set it up the new SE and thought we were done. I checked our billing on line and they were changing us for the phone. So we went back up to the Xfinity store and one of the managers said I was setup on the wrong phone. The one I had was not free. SO! They had to first change my phone again! Then she had to call and speak with billing about how to fix this issue. So we thought they had it figured out and left. Later I checked billing and we had received a credit for $6.58. They were now charging for the new phone just a few dollars cheaper. So we had to go back up to the store. We sat and waited for the manager to work it out with billing. So they decided to credit my account for $429.99. They said if I pay our $60.00 a month the credit would last until the phone was paid for. WELL! Now I find out that there is not a way to make payments with a credit balance ( at least on line). So now we either use the credit up and then pay the higher monthly rate or go back to the store. We also have not received the $100 Visa card (which was supposed to be two $100 Visa cards but my phone didn’t transfer) or the $50 Visa card incentives. If I have to switch my account to manual payments I will lose my discount for auto payments. !!!!!!!!!!!!!!!!

Without writing a long review, I am going to keep it short. My husband and I switched from Verizon to XM on October 4, 2022; I immediately noticed that we were not getting authentication text messages from Android users. I have an iPhone 12 Pro Max; we decided to switch from Verizon to XM to save money. It was a bad idea! Six-plus hours later, with tech support and no fix; then I was promised to resolve this within 72 hours of engineering reviewing my issue; after speaking to a Tier 2 Tech support person. In conclusion, I received no emails, calls, or a fix. It was apparent each person I talked to read a script. Everyone was clueless about the entire situation. In addition, this issue has been going on for years, and each Tech claimed they did not know about it. I conclude that XM does not communicate or train its personnel. Most likely, they are all in third-world countries and get paid minimum wage. I will go back to Verizon, and I know from reading other customers' phone issues with XM they will not just allow canceling my account because I am a dissatisfied customer with a faulty service. However, I will contact our Local News Station and bring this to 7 On Your Site's attention. Hopefully, they will do a story and expose Comcast Xfinity for their lousy customer/tech service and dysfunctional software and will lose business in the long run.