ComcastReviews of xfinitymobile.com

Run for your life from these charlatans! Promised an iPhone12 for $44 then $15 a month, I foolishly fell for their promises only to learn I would be billed at a much higher rate for data usage forcing me to move to the $45 a month plan when I had previously used PureTalk at only $26 a month and now am stuck for two years or paying for the entirety of an iPhone. Ridiculous!

Absolute WORST CUSTOMER SERVICE EVER. They’re incompetent. I’ve spoken to 7 different technicians and none of them can get my phone connect to the network, it’s been over 24 hours with no service. DO NOT SWITCH TO XFINITY MOBILE.

At the stores there are good and bad American employees, but the management stinks. I recently took my trade in to a store, and instead of sending it in to Assurant, they let it sit in the store for almost a month. Worse many of the people I spoke with at the store gave me bad information and they speak English. So speaking of English, this brings me to the problem with their foreign call centers, they're agents don't speak English proficiently enough to use it professionally. Since moving two more of my mobile numbers to them in September 2022, I have to repeat my situation over and over again, and I admit if they spoke English it would be complicated enough, but they really can't speak English, not fluently, or rather not fluently enough in work specific areas to understand what the customer is trying to communicate. I know I speak French about as good as they speak English, but I don't use it professionally. What they think I'm trying to say isn't what I'm trying to say and I am starting to make them repeat back to me what I just said so they listen and learn, but then they resent it. Don't get me wrong it's not their fault, it's the company's fault for hiring them! Now having said that every so often you get an agent in Honduras that is better than their American employees and occasionally something does get fixed. Now when you run across someone who's good they know the rest of them have blown it, and will give you credits which is something. Though I still have issues that won't go away and no one is proficient enough to handle them for me.

Bait and switch scheme. They told me I could have $25 off on my monthly internet bill if I joined phone service. After I did , they did not do it. Customer service is suck. Can’t do anything but go around the bush and transferred me to unworking number. Be ware!

My rating could go up, depending on what happens today. Ive been granted a refund amount of forty dollars. and I Think it should be more. But I am requesting a movment of my payment date for this month alone for financial reasons. I have finally got to speak with a person who is at Comcast, who I believe will get this done. I have asked different things and spoken to call centers in India, gotten told one thing, even given numbers and nothing happened. When I joined xfinity Mobile I was promised an 100$ credit for bringing my own phone, (never got it) I only activated two lines but had three on the account, that was fixed this month after asking for 3 months. A lady I spoke to in sep 2022 said I would be switched to 30$ per line 60$ total plus fee's, but that didn't happen until this recent call today. The reason my review wasn't lower is because the phone service it self is great. Better than T mobile, but T mobiles customer service for me was good. Xfinity Mobile has a dyno-mite product but the call center thing needs allot of fixing. The people to talk to are the one's at xfinity mobile they are third tier level, you have to go threw the call center to get to those. The person I talked to was Gabriel, I give her five stars.

Currently on the phone now, getting ignored by the ambassador. I honestly just want to get rid of these phone services, they lie and add service plans to get you hooked. Never again.

I I’ve in Loveland Colorado and normal connection is One Bar no matter where we are at!

Xfinity Mobile: They talk a good game, but ultimately you will spend many hours on hold, wandering in circles with a Live [Chat] Agent, or an ACTUAL Rep' by phone. I managed to secure an 8-character reference # outlining my service had ended - only to continue receiving e-notices that I still needed to pay-up. Wow, if you like dancing back-and-forth with a dance partner that won't let you go (be my guest!) Me? I'm DONE, DONE, DONE! P.S. It's 39627785