ComcastReviews of xfinitymobile.com

I have been fighting with Xfinity cable for over a year and XFinity mobile for 2 years all service is horrible after new modem after new SIM card and after a LITERALLY hundreds of calls where you cannot get through to anybody and, if you do FINALLY get through to the people from another country they get pissed off and hang up on you after waiting 2hrs. To talk to them. Comcast/ Xfinity is the most pathetic cable/ cell company I've ever dealt with in my life unfortunately i have one more year on the contract and then they're done.

Everything about this company is a scammmmm. Do not use as your provider!!

Terrible, Terrible company. Shoddy customer service. All I needed was an esim for my iPhone 14 pro. Something that should have taken a few minutes, apparently will take up to 7 business days to complete. They expect the customer to be alright without their phone line for 7 business days.. customer support team are a bunch of liars, every single one of them say they will call back with a status update, nobody, nobody ever calls back. When asked for supervisors, they will be sure to put your call on an unlimited hold for hours until you get frustrated and just hang up. One of the worst mobile service.

The worst company I’ve dealt with!….. stay away from these people . Phone paid in full, 10days later and phone can not be unlocked!!!!

Xfinity has billed me for 12 months for a mobile phone account I never requested nor activated. They have admitted their mistake but will only credit me for 5 months. If this is not fraud, I don't know what it is. Xfinity acts like a criminal enterprise so I wouldn't be surprised if this company does this to hundreds or thousands of others on a yearly basis. Hmmm?

Weekly outages, AWFUL speeds, even worse customer service. After several calls, exhausting wait times, automated system call drops when you keep asking to speak to an agent -- when you finally get someone, it takes days to get a tech out (they claim they can't send a tech out for residential on the same day--only business, even if someone has already come and the problem still isn't fixed). They all give canned, scripted responses, "I know how important it is to have working internet" (heard this exact phrase during the same call from 2 different people) but they'll ultimately tell you there's nothing they can do. I pay for the most expensive plan, Gigabit – 1200 Mbps, and my last speed test before it stopped completely, showed Download speed 22.54 Mbps, Upload at 4.01 Mbps. I even have 2 of their Xfi pod wifi extenders (cost me $250, doesn't do any help). I'm hot-spotting off my Verizon phone data as I write this. Tech came out earlier and told me an "area shortage" fried my modem, replaced it with a "brand new," out-of-box modem, and this modem doesn't work either. Their default is to just replace your modem and leave as soon as possible, and then it fails almost as soon as they drive away. I think they're repackaging and swapping refurbished modems customer-to-customer. Customer service told us to go to a store and replace the modem they just replaced this morning. We both work from home, and they don't seem to care that we've been out of service for 3(!) days straight now. They put me on a WAITING LIST just to schedule another appointment. They couldn't tell me how long the wait was to set a tech appointment, I just have to wait and see if I get a text that somebody else has cancelled their appt, and they claim "the supervisor is busy with other calls" every single time I call. One service agent even tried to tell me they couldn't help me because I wasn't authorized on the account; how am I not authorized on my own account! The automated system even recognized me! The bills come addressed to me, for crying out loud. -TLDR; Bottom line: go somewhere else, unless you want to wait 2-3 (or more) days to get a tech out, then get told a million times to unplug and reset modem/reconnect the coax cable... even after you tell them you've been doing that over and over. I called AT&T late this afternoon and they're sending someone out first thing in the morning to set up internet. Once it's up, I'm calling XFI and cancelling (I was told they shut off your internet as soon as you call to cancel). Never going back. What a nightmare.

Horrible customer service. I sent in a phone for a $200 credit, I have the tracking # showing it was received 2 months ago, they lost it, and there is still no credit on my account after 5 phone calls to Xfinity customer service. CLICK THE CREDIT BUTTON YOU INCOMPETENT MORONS! Next phone call will be to Visa to report fraud by Xfinity for overcharging me.

I never activated my xfinity mobile account, returned my sim cards to the xfinity store (along with my router) and was told everything was cancelled. Xfinty mobile has been billing me for the past 3 months and wanted to celebrate that they have finally cancelled the billing. They currently will not refund me the money billed for a service that was never activated. UGH! Stay tuned still on the line with support 1 hr and 18 minutes in.