ComcastReviews of xfinitymobile.com

Horrible service where they held me hostage for over an hour while trying to provide them a new credit card as my debit card was compromised. Still not fixed as now I have to waste more time and go to a store.

Sadly, There is not less than one star. Xifinity Mobile approached me with a deal for a(free) new phone and $15 MO. After getting billed for the phone at 34.57 a month, trying to resesolve this for six months. I now will be going into an Xfinity store and giving them my phone back, and cancelling my account. Mint Mobile treated me like a human and that is where I am going back.

It took me almost an hour in order to speak to a human being for the complicated problem that I had. Once I finally called Comcast business in order to get a warm body to speak to, they transferred me back to Xfinity mobile. The customer service rep was very polite, however she did not understand what I was trying to ask at all. I have been giving money to this Corporation since 1983 and all I've gotten for that is outrageous bills and an automated customer service system that is effectively worthless. Cannot wait to get sling, 40 years of this is enough. They seem to care little about their long-term customers

I rather go to straight talk. I chatted with an Xfinity agent on 6/12/23 to add the global pass because I was traveling out the country. The incompetent rep did not add which I occurred roaming charges. I called to get those charges removed & Xfinity had the nerve to say there is no record of me speaking to the agent. I know there are records but they just want customers to pay those ridiculous charges. I hate their service

Xfinity mobile sucks, period. We moved (2022) and they offered us a plan to replace our old plan (Verizon). When we did, it worked in one area and not in another as we travel separately for work. They told us that they had a partnership with Verizon but we would save money (lie, apparently regarding the partnership to lure us in). The cell service was poor initially and then improved over several months until we had no problems for about a year. Then the owned transferred phone )purchased from Verizon) went to sos mode. I went to the store and they said they could not do anything, not even determining if the phone was failing as my husband was the manager on the phone. They did give a new SIM card. I took it home and he called customer service, apparently in India; an hour and a half later, the SIM card was installed and they had told him how to add me. Phone didn’t work, still sos signal only. He couldn’t add me as manager as his phone showed that I was already on the account. I went back to the store and went in and even though we had added me as manager too, that didn’t show up online. After I called him from the store and he was questioned by the manager regarding his identity, they reluctantly agreed to examine my phone. They learned that the SIM card hadn’t been set up correctly by the customer service in India. After a half hour, phone worked. Today, in the middle of a call (I’m away from home), phone died and went sos mode again. After I went through the sos protocols and got the phone working again (but spotty and broken service) I went to the local Xfinity store two hours from home and was told that he had been entered twice as manger, they couldn’t talk to me about our phones or our service and he (2 hours away) would have to come to a store to scan his Id. They wouldn’t sell me a phone under his plan as I am not approved as manager. We are cancelling Xfinity tomorrow and going back to Verizon. If I could offer “0” stars I would.

I made the worst mistake switching over to Xfinity Mobile. I used to use T-Mobile on an amazing plan where I only paid 35 bucks for unlimited everything. I then comcast internet and thought I could save 5 bucks by using their services. PLEASE AVOID IT. I rarely have 5G anymore and the coverage areas are terrible. I called them several times and they say they are running on the best services I want to get my old service plan back but its too late. I feel like they should be liable for this circus show that they are running.

Xfinity mobile lured me into switching my ACP number over to them by offering me a new phone, but there was a catch..I had to pay a one time sales tax for the free phone! They asked for my card number for the one time payment..I gave it to them only for the one time payment! Now they have taken more money from my card without my consent or knowledge, of a supposedly line activation fee/ installment payment for the supposedly free phone which I knew nothing about beforehand! I called to dispute the unauthorized payments, and to let them know that I no longer wanted to do business with their company,do to the bogus charges and taking money without my consent! They said that if I sent the free phone back after having it pass two weeks that I would have to pay for it! But wait...I thought that it was a free phone in exchange for my business by switching over to Xfinity mobile! They said that I had to stay with Xfinity mobile for two years before I could leave,or if I left them I have to pay them $400 for the phone! This is extortion and entrapment, false advertisement! This is illegal and they will not entrap me in their scams! Xfinity mobile is committing fraud on a day to day basis and the bus stops right here with me! People need to call the department of fraud in their home state and report Xfinity for fraud and entrapment/ extortion from their customers!

The absolute worst experience I have had with a cell service ever! In order to lower my Comcast business internet and phone, I had to switch my cell service to xfinity mobile. The sales person put only a portion of our address in the order, so my phone got returned from fedex. I have been charged for a third line, and the fees for the phone that was returned 3 months ago. I have called xfinity mobile 4 times trying to get the extra phone off my bill that I keep getting charged for only to get it resolved after 3 months. Don't use xfinity mobile!