ComcastReviews of xfinitymobile.com

This has to be worse then sprint,from no service anywhere in my entire town to waiting 5+ hrs for a message to come through all while paying a premium of 220 a month I cannot wait to drop this company.

Bad bad bad. Stay away stay far far away.. the worst customer service of any customer service I’ve ever had to deal with

I signed up for Xifinity mobile to transfer my home service that was also with Xifnity using the same phone number. They sent me a phone with the wrong number attached and at the same time continued double billing me on home and mobile service. After 3 months and countless hours on the phone with them they finally ported the correct number but charged me extra to do what they were supposed to do in the first place. I continued to get over billed and the total runaround trying to get things corrected. Finally I terminated all my Xfinity services as this was the only way to stop the insanity. Horrible service, horrible support, relentless billing. Stay away from this company!!!

I'd give it 0 if I could. I bought a phone from them and started service, the service however was absolutely terrible, the worst I've ever had and I've tried a few of the cheaper carriers out there. They state on the website that you can keep the payment plan on a phone if you continue internet services so I went in and canceled services letting the employee know the service sucked and I'd be using a different carrier. No one informed me of the fact the phone would need to be unlocked in order to use another carrier and in order to get it unlocked I'd need to wait a 60 probation period and pay off the phone entirely. Why would they post on the website you can keep the payment plan but not mention your phone will be locked and useless. Just dumb. So I pay off the phone to get it unlocked and it's now been over 2 weeks of a useless phone and after 5 requests through their customer support line to get the thing unlocked its still locked... so I just went into the store and they put in an "escalated" ticket and told me it should be another 72 business hours before it's unlocked. The absolute worst service I've gotten anywhere.

Most incompetent company ever. Ive have to call 10 times and spend 4hrs+ to do a simple transfer of service. If it wasn’t a monopoly they wouldn’t exist.

I would rate Xfinity Mobile with NO stars but that’s not an option. I have been going back and forth with them for 5 days now. One of the phones on my account has no service when not near WiFi. I have been to the store 4 times and made 5 calls to customer service, none of which corrected the problem. The people working in the store are incompetent and customer service just gives you the run around. I was told an escalation was filed with corporate which turned out to be a lie. I was also told a ticket was submitted to Verizon, also a lie. Now they told me nothing can be done, it’s not their network it’s the phone which is still under warranty. Went to Samsung Fix It store they ran diagnostics and said it’s the network not the phone. I am at a lose. I will be paying off the phone and canceling service with them. They should be ashamed of themselves treating customers with such disrespect. I had to call corporate myself I also lodged a complaint, not that that will do anything. I have had their service for a few years, the one time I have a problem this is how I am treated. Horrible!

Worst experience of my life. I have wasted over 7 hours trying to get them to unlock my phone despite the fact that it is paid off. I keep getting sent to various departments. Told it would be unlocked in 2 hours but nothing happens. RUN Away.

I have had the worst experience with Xfinity mobile. when I transfer my service with ATT to Xfinity, I thought it would be a smooth transition. I was wrong this has been the worst experience i have ever had. I traded my phone in for an iPhone and the rep told me they were buying my phone for $600.00, that was a lie then they told me the service is the best that was another lie. I'm not able to talk on my phone or receive calls, oh, and my calls drop every 5 seconds. Please stay away from Xfinity mobile its horrible. service. I have there wfi that is the only service that is great!