ComcastReviews of xfinitymobile.com

Unbelievable obtained my phone and set up service at the Store in Rutland Vt. They were supposed to bill using my comcast account information. All of a sudden I had a bill collector trying to collect over $200 on an unpaid Xfinity account. Makes no sense- first of all was supposed to be a $30 a month payment using my comcast information. Called Comcast for help a month ago-they stated that I did not have any such phone number for the cell phone. Received an email today that they are taking $200 plus from my credit card on file this Month?? Makes no sense since I dont have any phone per the company. Called and tried to get help today and the guy says yes you owe over $200 back bill payments??? I asked why when it was supposed to be paid through my comcast account. He says first that there was insufficient funds but then I said why did my TV etc stay on if this was true. He checked further came back on and said they forgot to bill for the phone!!!!!!!!!!!!!!!!!! Thats when I hung up. So far they are not showing me that there lack of billing etc was my fault. Also that $30 a month did not add up to over $200 for the month and how are they charging for a phone they say I dont have. Also phone has been shut off Worst bunch of bull I have ever heard.

I am in the boat with several other reviews. I ordered service back in January 2023. I only had 3 lines to transfer and purchased1 phone which I traded a phone in for that they were going to give me $600 on a trade and a new Apple Ipad. 5 lines only. 1st and 2nd bills were correct... then here it goes. Also, they said that if I transferred my service that I would get $200 per line. Okay, I fussed enough until I got the gift cards. Here it goes. They called me in March and said that they had a special going to trade in Iphones and get up to $600 credit per phone. Here it goes... They sent the phones to me and we activated them and they charged me for 3 additional lines. That is for the 1st phone with and the 2 new phones. So all IPHONES had were being charged for 2 lines. I have called about 15 times and they still have not credited my bill nor taken the phones off properly. One time I called they deactivated my lines and then they had to add them back and they still have not credited me for the trade in phones that I gave to them. I am pissed. My phone bill should be about $170 and it is $350... I am trying find a corporate store because this is ridiculous calling customer services is like jumping into a battle field. NO HELP!!!

Took three weeks and three different chats to three different representatives to get a promised credit. I have no complaints about the actual services that I subscribe to (TV, Internet, Mobile) but the customer service representatives does not represent the company well at all. It's always a nightmare having to seek their assistance.

I bought a new phone and during the port the new phone malfunctioned. The guy told me to take it home and come back in two days so he could order me one. I came back and they told me I wasn’t on account which is untrue and told me I had to send off the phone. So now I’ve been charged for a phone I never got to use and I had to send it off. Then today they deactivated my old phone and I spent 3 hours on the phone trying to get it straight. I’ve still not been reimbursed and all over a phone I never got to use !!!! I pray this never happens to anyone else cause noone in their right mind would stay with xfinity after all that l.. I was a faithful customer last two years and I’m so upset at how this turned out

I will could give 0 I canceled the service and they took for months the money from my account. I called for refund and they didn’t refunded and after 6 months they kept the money and never refunded it.

have called Xfinity Mobile and the corporate office every month for the last two years over a dozen times and they refused to give me my ACP credit towards my mobile phone bill they won’t gave me my ACP credits to my September 8 billing andI have called Xfinity Mobile in the corporate office every month for the last two years over a dozen times and they refused to give me my ACP credit towards xfinity mobile phone bill they don’t give me my ACP credits to my September 8 Billing 2023 they are cheating the government they are defrauding the government and I have reported Xfinity Mobile to the FCC’s OIG fraud hotline complaint and it A dozen FCC complaints And I will keep complaining until they get it right I went to the Xfinity store they couldn’t give me my credits the store is committing fraud against the federal government stealing my ACP credits there a bunch of fraudsters they never give my ACP credits on time

If I could give 0 stars I would. Transferring to Xfinity Mobile has been the worst experience I’ve had ever. It started off with pleasantries when the sales rep Adonis sold is kn the idea that we could transfer our 4 lines from Verizon to Xfinity Mobile and cut our monthly costs. He even said because we were bringing Apple devices over that were relatively new, we qualified for $200 per line in gift cards. Sounds great right?! I thought so too. Then everything went down hill. We had the most difficult time transferring our phone numbers over. My husband particularly could not seem to transfer his number. It took over a week to successfully transfer 3 of the 4 numbers. I called and spoke with call rep Frank for 1hr. He said my husband was going to need a new number since they were having an issue porting over his old number. Frank said he was going to send a link to provide instructions on how to complete the phone activation. The link never came through but we were advised it may “take some time”. Frank also said we were given false information regarding the gift cards by Adonis. Frank I call Xfinity Mobile again and this time spoke to David who said “you are only allowed to have 3 lines”. I was stunned by this news because no one ever said anything of the sort in the past. When I asked David why weren’t we told this information before hand he said “the sales person probably lied to you to get the sale”. He said it as if it’s common practice. How is this even allowed?! I asked to be transferred to a manager and was told “that’s a problem because I can’t transfer you to a manager”. I was told to call 215-286-1700 to escalate my concerns. Then David goes on to tell me my husband needs to change his number yet again after they just issued him a new number. At this point I am so disturbed and turned off by the customer service and disorganized nature of Xfinity Mobile. As soon as this billing cycle is done I am leaving.

Customer service is trash they send you thru loop after loop hole don’t waste you money time or energy totally not worth it customer service are professional lair I thought I had insurance on my device only to find out a year later the device is not covered smh iPhone screen just went black no cracked screen no water damage and customer service had me on hold a hour twice first time hanging up on me smh