ComcastReviews of xfinitymobile.com

To be honest these people dont deserve no stars. I just got phone services 4 days ago. Both phones working fine. On the 4th day one of the phones said no net work. I spent several hours with the runaround. My phone still not working. Tomorrow im switching back to my old service. Get more experience people people. Time is money and I wasted alot today.

Xfinity mobile & Comcast definitely deserves this 1.1 rating. They have the worst customer service in the history of business. Four chat agents lied and said my issue was resolved and they actually didn't do anything. It's a scam to get customers to give good reviews after the chat. They refused to send immediate confirmation emails or texts and will not provide trouble ticket numbers. Stay away from this company as much as you possibly can. They are horrible!

I am astonished that a company could exhibit such pervasive incompetence and dishonesty. The representatives conducted unauthorized credit checks on two separate occasions, prompting me to submit two formal complaints to the FCC. Subsequently, they attempted to downplay the incidents despite the presence of incriminating evidence. Furthermore, their service is subpar.

The worst cell service and customer service. Calls drop constantly. Customer service issues: hours to get from the automated menu to a live agent. Chat agents cannot resolve issues. Will never use X-Finity Mobile again.

Worst service ever, xfinity mobile is a joke, not able to make phone calls for hours, you dial the number, the phone never rings, do not buy their service!

On going issues for over a month. Initially, started on Thanksgiving day. I was on the phone for an hour with no resolution! Asked for technician to home. A young man arrived & stated we had a voltage on the pole he needed to access, so he could not do the pole...totally understandable. PSEG called & fast forward, we're out on 12/24 & fixed the problem. Still waiting for xfinity return. A new modem was installed, also. Now, picture AGAIN pixelating & totally going out. Told they would "adjust" our bill: $4...can't believe this company! Their only saving grace was their technician!

I transferred my service on 3 iPhones from ATT to Xfinity with the promise I would receive a $500 gift card for two of the three phones that both had more than a $500 balance to pay off the phones. After transferring the numbers from ATT to Xfinity, I asked support via chat when I would receive the gift cards. After hours on live chat waiting for them to communicate and get direction from the "advanced team," I received the response I would receive the gift cards to my email on file that day. I did not receive the email so the next day I inquired on the status and was told they would arrive in my email that day. Long story short, they never came. I have a transcript of all the online chats with this communication and verification that I would be receiving two $500 gift cards. I then called and spoke to an agent who confirmed I would be receiving the gift cards in 3 to 4 weeks as it took some time for processing. After receiving nothing in that timeframe, I visited an Xfinity retail store to see if a live agent who spoke English as their first language could help. I spoke with Tadj. After sharing with him the chat transcripts and promises I received, he acknowledged what Xfinity promised, but then said there was nothing he could do about it. I then asked who can I talk to that can help with the situation. He told me no one and that I would not be receiving the gift cards as promised.

They lied to me on the xfinity mobile basically as the sale person setup the line (promised 1 year free trial), and then was charging me $40 per month right after. And the worst were the customer service called me on a Sunday morning and told me I was wrong, and I am the one responsible. I'm like seriously I'm out and cancelled the plan that morning. They should stop hiring those folks from India without training. These rude ladies should not be representing.