ComcastReviews of xfinitymobile.com

Xfinity in the Seattle area has been one of the most frustrating and costly experiences in my life. We have been struggling to get any amount of speed or consistent internet from Xfinity. We have at least 6 full drops a day and often go numerous hours with zero internet. The phone and chat process have been likely pulling teeth and we have had zero improvements. We are paying for 2GB internet and usually getting between 100-200mb when we actual have available service. We have tested multiple modems and have had 4 tech visits. Absolutely horrible. If there was ANY OTHER INTERNET PROVIDER in our area, we would leave.

Xfinity has the worst customer service I have experienced in my entire life

I have been an Xfinity customer since May 2025, with both home internet and mobile services. Recently, I decided to return my mobile phone and contacted customer support for assistance. During that interaction, the agent disconnected my mobile service and informed me that I could return the phone at any nearest store at any time. However, when I visited the store to return the device, I was told that they could not accept the return because the service had already been deactivated. I then contacted customer support again, hoping for a resolution, but the agent informed me that they could not help in any way and that I would still be required to continue paying monthly charges. This situation is extremely frustrating and unacceptable. I was given incorrect guidance by your representative, which directly caused this issue. Despite that, no one is taking responsibility or offering a solution. Instead, I am being asked to continue paying for a service I cannot use. This has been one of the worst customer service experiences I have ever had. There is a complete lack of support, accountability, and willingness to resolve the issue. I strongly urge others to reconsider choosing Xfinity services based on my experience.

I have had multiple problems with Xfinity in general. Internet is terrible here, constantly needing service and down but my bill isn't. I called and asked for adjustments to bring my bill down. It went down for one month and then went back to higher than it was before. My dvr used to allow up to 4 shows to record at a time now 2 if they don't overlap in a weird way. They make me take channels I don't want or need to get "deals" that ultimately stink. But this last go round with Xfinity mobile (after other problems in the past) may be that proverbial straw. My phone is old it can no longer receive updates and is generally doing badly. I got my finances in order to pay the taxes/down payment and monthly to get a new phone. Mine is within, likely days,of no longer working. I placed the order through THEIR STUPID APP and paid the required amount. Gir some readon, later that day I went and looked at the order. Despite all of my info being updated, bring verified with the info, the phone was shipping to an old address from 2 years ago. I immediately called and was assured all had been fixed and it will come correctly. I followed the tracking and on delivery day it showed "package rejected". Really I DIDN'T REJECT IT!! The people at my old address did! I called again, "oh sorry, nothing we can do but uou can reorder once we cancel this one and uour funds returned. Unacceptable! So then I het we will call you back with another option. Days go by....crickets, so I call again and ask for a supervisor. The gal also gathers my info and then comes back and says, "i got it fixed, it will be forwarded to the correct address and should arrive by the end of the week. No new tracking number. The end of the week came and went, no phone and travking nimber still shows returned. I call yet again. Mibd you this is now hour 4 of working on this as well as two weeks. He tells me, the phone was returned. Now it has to be evaluated for any damage (I never touched the damn thing), then it will cancel the order is 1-2 business days. Then 1-3 business days later I will get my refund. THEN I CAN REORDER. REALLY! THANKS!! So another 2 weeks. I pay them, they screw up and I have to fix it? What kind of crappy customer service is that! So over them

Poor service, over priced, and horrible customer service, never buy

They held my phone hostage for a week as I began the process of transferring to a different provider. I spent several hours talking with them for a week, but was not able to solve my case. I have no phone service for a week, and my life has become so measurable since my work and other things are connected to my phone number. I have no idea how long they've been holding my phone hostage. Their customer service is not good. Please stay away with this company that does not care about thier customer.

In December of 2025, I signed up for a new Xfinity service. They had a promotion for a free Xfinity mobile line for Free for the first year. I decided to cancel my wifi and cable with them. I also canceled the mobile line. In January 2026, a rep called and asked if they could help activate my Xfinity mobile service. I told them I had canceled the service, and I did not want to activate the mobile. Per that rep, my account was then completely canceled. I received an email on Tues, January 27th @9:36 AM stating that my Xfinity Mobile account had been canceled. I woke in February (Feb 15th, 2026) to discover XFINITY MOBILE CHARGED MY CREDIT CARD ON FILE FOR WHAT....THE CANCELED XFINITY MOBILE LINE THAT WAS NEVER ACTIVATED, FREE, AND CANCELED TWICE ALREADY!!!! I called Xfinity and spoke with a rep, and explained to her the timeline of my canceling this service and my credit card being charged after the fact. She told me she was going to request a refund. She did, and I did receive the refund. So, at this point, one would think that I am good, right??? NOPE, tell me why I received an email stating that my payment for the canceled phone line had not been received (email dated Feb 21st, 2026). Then, on Feb 25th, I received ANOTHER email about the payment being due, and I received a FINAL BILL in the total of $106.95. This is absolutely OBSURD. I will NEVER EVER in LIFE NO MATTER WHAT, purchase anykind of service from XFINTY ever again. They are extremely predatory. I am sooooo frustrated that I have to keep calling and dealing with them. DO NOT GET A MOBILE ACCOUNT WITH THEM. I am actually on the phone with them, holding to speak with ANOTHER rep as I type this review. Customers beware. Now, the rep is telling me that they are going to credit my account so that nothing is due, and I should stop receiving emails. Hope this is true. SMH! I am so mad.

I had a terrible experience at Xfinity Mobile customer service. They trick people into going with their service and they hold you back and they treat the customer as a transaction. They send from one rep to another and keep the person agitated and frustrated and they don't offer any help and even I was very sick my blood pressure went up and my stomach was hurting from the stress they caused me for a week They don't deserve any star but in order to write my review I put a star I wouldn't recommend anyone going there you will get stuck and it costs so much money to get out of their nasty service I absolutely hate my experience with Xfinity