ComcastReviews of xfinitymobile.com

Signed up for the free mobile line with the promotion and phone activation and was still charged for the line. When I tried to fix the account they refused to fix and clear the balance. Even though the system messed up and didn’t add my promotion. Stated the system didn’t update the internet service for the promotion but how was I able to sign up if my account wasn’t able to. Now they are refusing to fix the error and I have screenshots for the terrible service

When it comes to service, I have no complaints and I never had any issues with losing calls and in addition it was nice being able to hook up the Wi-Fi throughout the area while on my phone so even though I qualified for the free government phone service, I kept Xfinity. With that said when it comes to customer service, they are very sneaky because I was able to qualify for free one year mobile service with Internet service and somehow somewhere along the way they switched me from the unlimited free plan to the one gig plan without me even realizing what was going on. Needless to say, as soon as I saw a bill for the mobile part, I got rid of Xfinity mobile and went to the free had they not done that to me? I would’ve kept the Xfinity mobile because the price was great and the service was great.

Each monthly I have spend time calling in to get my bill corrected. bill should be $53.32 with all the discounts they offered, however the bill continues to be upcharged to $109. Every month they tell me they have corrected it, and each month it's back to the same cycle of calling customer service and re-explaining what the previous individual did. This is absurd.

added review- I suggest you report this to the FTC. I did They suggested the review- complaints sent to them, they do not review complaints made to other Websites. Go to ftc.gov Trust pilot however does help other people from fraud like all of us.

Trying to cancel my mobile phone service. No costumer service rep has the ability to cancel it. Every time they try to transfer me to a supervisor that can the call is dropped on there end. Now they know my cell number associated with the account wouldn’t you think they would call me back. NO the whole company is horrible

if I could give negative stars I would. Xfinity Mobile is the most crooked business out there. We had service with them for years and I had so so service in Illinois, but once we moved to Tennessee we could not get a signal to save our lives. We decided to cancel service, but had to pay off our devices . We did that and paid over $600. 00 in Order to disconnect. They would not give us the transfer PIN to move our service, so we lost our phone numbers. We spoke with them MULTIPLE TIMES to get the PIN. We were lied to about getting it emailed to us, and they knew we were disconnecting. We paid off our lines to the penny. Now they are saying that they disconnected our service for non payment and are going to charge an additional $81.89 for a month of service. We were paying over $300.09 a month. I am so frustrated with this company. Please do not use them, they will cheat you blind.

Do not go with Xfinity Mobile. Their customer service representatives lack integrity. They go to great lengths to lie and mislead customers just to get them to sign up for mobile service at all costs. They will not let you go until you sign up.

We switched our five church lines to Xfinity Mobile in July 2025. The salesperson and manager told us that tax exemption would be handled, taxes would be refunded once documentation processed, activation fees would be waived, Visa gift cards would be issued, device trade-ins would fully cover replacements, and our monthly line rate would be a specific amount. We followed up in August and September and were told again that the gift cards were coming and the tax exemption was processing. We provided all IRS 501c3 documentation as requested. None of these statements were honored. Taxes continued to be billed, gift cards never came, activation fees appeared, the line pricing was higher than quoted, and we are paying installments on devices we were told would be covered by trade-ins. Xfinity Mobile corporate later admitted that incorrect information was given at the point of sale but said there was no way to honor what was represented. This created financial harm and administrative burden to a nonprofit that relies on donor support. We have filed formal complaints with the right state and federal agencies and are sharing our experience to warn other nonprofits, churches, and consumers who might rely on verbal information from this store.