ComcastReviews of xfinitymobile.com

My god, everything from the store in Silverdale to their live online chat assistants are just HORRIBLE. They lie to you and have no problem with it. ESPECIALLY the chat assistants. It's like they take pleasure from pissing you off. If you are thinking about XFINITY MOBILE, TURN AND RUN AS FAST AS YOU CAN to Verizon, T-Mobile or even Straight Talk Wireless. WORST CUSTOMER SERVICE EVER!!!!

Xfinity has horrible customer service and there sales reps are deceiving. You speak to people and believe what they say is true. They will sale you to make a profit for themselves. I was offered an upgrade on phones, they without my consent created new phone lines which was set up on autopay. I failed to realize what they had done, over an 18month period they have overcharged me by approximately $1,800. Still waiting to hear back from there fraud department.

Do NOT be tempted to use Xfinity for mobile service. I know the prices look good compared to Verizon and they claim that they are on the same network as Verizon, but I can tell you that the cellular coverage is nowhere near as good as Verizon. We live near a very large city in Florida and had zero issues with Verizon, no matter where we traveled to. With Xfinity, we constantly hit dead zones or places where the signal is weak/slow. And honestly, this would be a fair and reasonable trade off for the much better price, but then there is the customer service experience.....bar none, the absolute worst customer service you can imagine. Call tree menus that fight to keep you from talking to a human, and often just abruptly stop working, claim it is having technical issues and hangs up on you. Try hitting random buttons and it will again, hang up on you. The only way I was ever able to get to someone was to pick the menu option for "I want to sign up for service" as that's the only option that will actually route you to a human. All of the support staff are clearly offshore and reading from scripts and every interaction is painful. They are polite and nice, at least, but you will be on the phone a very long time and it will be the most frustrating experience of your life. Don't do it. The savings are not worth the pain. I'm in the process of leaving them, and I swear to God that the day after I paid off/unlocked our devices, one of them suddenly stopped working correctly, prolonging my agony as I now have to call into their customer service line AGAIN and file a claim with the protection plan before I can bail out and move to another carrier. AGONY.

I agree wholeheartedly with the majority of reviewers. The pain of dealing with "We're Comcast and we don't care" customer service is not worth becoming a customer. In all fairness, though, they're not the only ones who suck at customer service. So do the other providers as well.

Be very cautious when dealing with Xfinity Mobile representatives, especially when they call you directly offering promotions to switch services. My experience has shown that the promises they make during these calls may not be honored once you actually transfer your service, leaving you with unexpected costs and frustration. In March 2024, I received a call from an Xfinity Mobile representative who claimed that switching from my current carrier would save me money. I was upfront and transparent with the representative, explaining that I still had an outstanding balance with my former carrier and that there would also be termination fees for both lines. I asked multiple times whether those balances would be covered if I decided to switch. Each time, I was reassured that Xfinity Mobile would handle that balance once I ported my service over. Based on that assurance, I made the switch and ported my numbers to Xfinity Mobile on or about March 1–2, 2025. I believed I was making a smart financial decision because the representative clearly stated that my old balance would be taken care of as part of the promotion. On April 23, 2025, I called Xfinity Mobile to follow up. During this conversation, a representative confirmed that the details of what I had been told were documented in my account notes. However, despite this documentation, Xfinity later informed me that what I was told was incorrect. Instead of covering my prior balance, I was told that the only promotion available was a $200 gift card. This was never what I was promised, and it made no sense that I would knowingly switch carriers just for a $200 gift card while still being stuck with over $1,200 in charges. As of today, I remain responsible for an unpaid balance of $1,246 with my former carrier, a cost I was led to believe would be covered. Despite my dispute, Xfinity has refused to honor what their own representative promised. This feels like misleading advertising and false information provided by their employee

My life was hacked and I am trying to recover from that. I have contacted Xfinity for months now. They claimed I had ordered a bunch of iPhone 16 pro phones making my bill almost $1,000 a month. This makes no sense for the fact that I am on Xfinity Wi-Fi for people with low income. I have talked to customer service repeatedly they take it off and then they put it right back on the next month and turn my phone off again I need my phone on due to medical reasons. My phone bill is supposed to be $68 a month. I have been with Xfinity by Comcast over 12 years. I have no problems with the Wi-Fi service however the mobile service has been completely terrible. Very unreliable their customer service is very unreliable I took my police report to their fraud division and the fraud division said they would take care of it here I am again with my phone shut off and asking 500 for this month to get it temporarily back on.

If I could give zero stars, I would. Xfinity Mobile overcharged me $1,200. I was told by multiple agents that I would be refunded. That was a lie. I’ve spoken to over 20 different agents— including Michelle, William, David, Net, John, Kyle (twice), Trent, Max, and Mohammed — spent over 40 hours trying to resolve this issue and every single one of them confirmed the company owes me the money. I was even given a reference number: AR280269730, and told by Kyle on 7/17/2025 that the refund was processed. Today, (7/22/2025) Michelle told me again today that the refund would hit my account within 30 minutes. It never came. They even took my credit card info again. All lies. All deception. This has been going on for WEEKS, and it’s clear Xfinity Mobile’s customer service is not only incompetent — they are deliberately misleading customers and stalling refunds. Under NO CIRCUMSTANCE should you use Xfinity Mobile. They are untrustworthy, unethical, and operate like a scam. I’ll be filing complaints with the FCC, FTC, and my state’s Attorney General. Xfinity Mobile — you should be ashamed. This is theft, plain and simple.

I responded to a promotion from this company that clearly stated, “Have an iPhone on us.” Based on this offer, I placed an order expecting the phone to be free as advertised. Within 15 minutes of placing the order, I realized there were hidden charges — specifically, I would be billed $38 per month. I immediately contacted customer service to cancel the order, but was told they could not cancel it, despite the extremely short time frame and misleading promotion. This behavior is deceptive and unacceptable. The company misrepresents its offers, refuses to honor cancellations made within minutes, and shows a clear lack of transparency and customer care. I am requesting a full cancellation of this transaction and that the company be held accountable for false advertising and unethical business practices.