XERIC WATCHESReviews of xeric.com

Outstanding customer experience. A beautiful watch with outstanding quality. I am looking at purchase another one in a different color.

I purchased the Retroscope Jump Hour in black/orange. I've had it for a few weeks now. Had to watch a YouTube video to set it, as no instructions were included. Both the watch and its packaging were very nice and the watch so far keeps excellent time. Still getting used to it, but I've found it to be quite hard to read in low light. There's no lume and the number window (especially the outer ring) reflects glare if you try to put it up to a light to see it. Maybe the colors that have higher contrast dials, like the racing green, red and navy, won't have that problem. I'd choose one of those if I had to do it again.

Doesn't matter how innovative a watch you put out - i was put off by your company when you pushed back the shipping date 4 times

I have 4 Xeric watches. The last two took too long to get to me, I ordered them in April with an understanding that one would be released in October. I received both in early January. The Timeline Retro watch is beautiful but the movement will not work well if the power reserve is low. If low, the flyback mechanism will get stuck between 55-59 minutes... I have Breitlings, TAGs, Longines and watches from the smaller watch makers. Xeric is a decent watch but they need to improve in many areas.

My watch hasn't arrived yet

Xeric watches are nice/unique…That being said they are a horrible company. I had preordered a watch in May that I was supposed to give as a Xmas gift. It was supposed to come in October…Out of nowhere they push it back. I just now received it today in January which doesn’t help me out at all. I would think twice about buying anything from them. If you can’t deliver on time do not take preorders!

Solid watch at a good price and unique styling. Definitely will buy another.

The watch is amazing. The order experience … not so much. I preordered a watch in August with an expected shipment for November. November rolled around and I was excited. Nothing came. I understand logistic issues, delays, etc. Especially around Black Friday, but nothing came. Not a watch. Not even an email to let me know how things were going. Not even some sort of explanation/expected delivery update. Early December rolled around and I emailed customer service for an updated ETA. The answer was that it should come that week or the next and then parcels would be shipped. Waited two weeks. Still nothing. Emailed again to be told the same thing. Merchandise would arrive soon, and then be shipped. Nothing addressing the past email with the same response. When I pointed it out and asked to possibly change my order the answer came positive but extremely dry. Overall no real apology, empathy, or even understanding. The tone and experience made me feel a bit like I was an annoyance to have an update for an order with several weeks delay on the original ETA. In the end I was so busy I didn’t change my order and was lucky enough that my watch arrived on Christmas Eve. I work in CX and understand that lots of things are out of Customer Service’s hands but this is a situation that, if addressed properly, can make a customer loyal for life. Sadly … they failed spectacularly.