David P.
Customer service means nothing
Awful company! They have no idea what customer service is. My order had the incorrect address and I contacted the local courier twice to ensure the address was changed. The courier then deemed the item lost but tracking shows it returning to the main shipping company DHL. I asked Xeric would they replace or refund and got a flat ‘no’. I have had to ring EVEI and DHL to find out where the parcel is. Xeric will not get involved. Their email representatives are cold and have no interest in helping or showing any empathy for a customer who has spent money with them only for the parcel not to be delivered. They also seem unaware or not willing to recognise that Consumer Rights exist and until the parcel is delivered it is under their responsibility. I’ll now have to start a lengthy process of recovering my money. The watch looked great and I was excited to receive it but as always the true test of a company is when something goes wrong and how they will react. In this case Xeric you are an utter disappointment. I would never recommend this company to anyone ever.