XenonProReviews of xenonpro.com

I received a package with a JS 1003 included. Never had a confirmation, nor an invoice. I only saw the transaction on my visa. It correctly worked for a few days, And then it went dead. Does not load the charge properly and does not charge a mobile at all. I want a complete refund, and a free parcel to send it back. In fact, at that moment, I taught I was adressing the Montreal office.. Luc Senay;

Nice packaging. The rest of product was less impressive. No instructions. No labels. No packing list. Housing/lens of bulbs was very cheaply made, fragile and poorly fitted. Poor construction overall. Was eventually able to install headlights but worry every moment that they will fail. Did not even bother to install the fog lights. Waste of well-over $200. A disappointment all around. Would not recommend.

I reviewed XenonPro a few days ago, telling of my horrible experience with Dale, who works in customer service on the chat line. I was chatting with him because I didn't get what I ordered and his disrespect and rude comments eventually led to him blocking me. I got a very friendly response for the review (from a XenonPro agent), telling me to email them so they could remedy the situation "right away." I did just that--right away. Well, three days later I'm still waiting for any response back. Were they just trying to sound like they really cared? Are they really working on a remedy for this? Or are they trying to make themselves appear as a company that has some integrity? I wonder how long "right away" will be? From the sounds of other reviews, it will probably be after 30 days, making it too late to do anything about it. I'm getting really disgusted with these guys. Consider this a warning -- don't buy from Xenon Pro! 4 days later (today) came a reply from XenonPro. It is exactly, word for word, the same reply as my first review. That makes me wonder if a real person is even replying.

Headlights turn off, flicker. Not satisfied at all.

I would say the overall experience was extremely unpleasant. First it took over four hours to change the lightbulbs because it was not a direct fit for wiring, and now they periodically turn off and the fix is a new wiring harness.

A representative informed me I ordered the wrong part after I told him the make and model of my car, so the order was cancelled and reordered the correct part, but it's still the wrong part and will not fit. Bulb is too big and will be requesting a refund asap. Plus one of them arrived broken, I'm not sure what happened during the shipping process but one arrived broken and it was the wrong part anyway because the fan on the back of it is way too big to fit between the opening where the bulb goes.

I ordered an HID kit, it didn’t work. Sent that back at my expense. Ordered a LED kit with anti flicker/ warning cancel, that didn’t work. I was advised to buy an additional relay harness. I bought that. Didn’t want to wire in a pile of wires into my car. So I have to send the whole kit back again at my expense. Both kids were guaranteed to work. Not so much. I used the “find what fits your car” menu. Even chatted with online customer support. So I’m out a month of time, shipping expense for both kits and stuck with a wiring harness they told me to buy from Amazon. Not to mention the frustration of installing both kits, taking them out and having to ship them back.

Most expensive led lights I’ve ever purchased and also the worst