XenonProReviews of xenonpro.com

The product was defective. XenonPro customer service flat sucks. You cannot speak to a person. You have to communicate through chat session which locked me out numerous times, Their solution was to reverse the wiring which is not a reasonable or viable option for many reasons. On top of that I had to pay for shipping to return a defective product they sent me. I have yet to be reimbursed but I do expect to be but not in full. I would not recommend buying ANYTHING from this company.

Bought them for my pickup and they didn’t fit so we put them in our semi and your can’t see crap with them not bright at all

Know exactly what you need. Do not rely on website to give you the correct information. I went with the product indicated for my car which turned out to be wrong. When I returned the incorrect item I was charged a restock fee. There is no talking to a person only chat. After a lengthy exchange, during which the manager became borderline insulting, the restock fee was waived. Still, it cost $17 to send back the items. I am sure XenonPro sells quality products and the shipping was fast. However, DO NOT RELY ON THE WEBSITE TO PROVIDE YOU WITH THE CORRECT ITEM FOR YOUR APPLICATION.

I was very surprised to find I purchased a box full of wires and ballast boxes and a round bulb holder that's supposed to fit into the existing headlight assembly that has a square hole. Also the connection to the OEM factory harness was a joke. Again XenonPro supplied me with an oval two prong connector when my car's connector is a square ten pronged connector. I just wanted to replace my existing failing xenon lights with a product I hoped was a little better than what came with the car. Because of time constraints I ended up having to buy the ballasts/bulbs from the car dealer at considerable cost BUT it only took fifteen minutes per headlight to install. So overall not real happy with the product I received from XenonPro. Hopefully XenonPro will get it right with other customers.

I received the wrong lights. Which were a Christmas present for my girlfriend. And I have heard it from her everday. Then general pro reply to my review and said to contact us to exchange my lights but when you call the number it says they only do live support online but when you click on the live support for online it doesn't go to nothing so basically it's a scam you can't even get in touch with them to exchange the lights so I wouldn't buy from them

I received a 2nd reply from XenonPro. Looks like they keep false and inaccurate records also. They seem to have me confused with someone else. My inquiries had nothing to do with lights. I recorded every phone attempt, and have a record of every email as proof. I do have screen shots of the chat so their reply is a lie which only confirms my point. I tried to reach them via email as requested in their first reply, to no avail. Take your business elsewhere. XenonPro Customer Service is non-existent. If you call their 1.800.834.8669 number, you will never get an answer. If you email them, even at their request, you will not receive a response. If you happen upon a chat agent ill-equipped to assist you, be prepared to be insulted and personally attacked. Understanding that I have other choices, including brick-and-mortar, I chose to offer XenonPro my business. I was not aware that instead of receiving quality customer service that I would be personally attacked. I reached out to them for assistance with problems I was having with their website and placing an online order. It would be unfair to paint all XenonPro Customer Service (CS) Chat agents with the same unflattering brush. However, based on the poor CS experience I have received, and the number of similar experiences shared in other consumer reviews it appears that XenonPro's owner and customer service management team have failed their employees miserably in customer service and sales training. Chat agent Allan is a prime example of XenonPro's employee CS training failures. I asked Allan a simple question of how to resolve the issue I was having with their website. Instead of resigning to the fact that he was unknowledgeable and ill-suited to assist me, he deflected by personally attacking me with insults. I asked him if they had tech support and he spewed more insults and disconnected the chat. It is unfortunate that customer service has come to this because of our reliance on convenience. Though they are becoming extinct, there are still a few brick-and-mortar companies out there that sell the same or similar, compatibly priced products. Perhaps we need to return to supporting our local businesses. After my unpleasant encounter with Allan, I got what I needed from a brick and mortar. All I had to do was pick up the phone, they offered price matching and gave me the option of picking up my item or having it shipped. Now that is actual, professional customer service. As consumers we deserve quality merchandise and quality customer service, if not face-to-face at least be able to reach someone by phone or email for assistance. If we continue to support online merchants’ who provide poor customer service, shame on us because local business will become extinct and we will be stuck with online companies like XenonPro offering poor, correction, no customer service.

I did live chat with someone from your company and told them I have tried 2 lights already and none have worked to connect to my car bc it needs a certain plug. The guy assured me it would fit my Subaru outback 2015, bc i didnt want to order bc of the return policy you have. They arrived and of course they didnt work which I had a feeling, your customer service is unhelpful and I spent $15 to ship it back and then you took $15 off for restock which is not my fault you dont know what you are talking about. I wasted my time and money with no help.

Wrong bulbs where sent how do I refund asap