XenonPro Reviews | Read Customer Reviews of xenonpro.com

XenonPro Reviews | Read Customer Reviews of xenonpro.com

XenonPro reviews

Showing 75 reviews with 1 star · Clear filters

Randy K.
Mar 2, 2022
The lights do not fit my vehicle as indicated
The lights do not fit my vehicle as indicated. I sent an email indicating this problem, and requested information or a response, I have not received any response other than this request for a survey. I will need to return and requesting a full refund if I do not receive a reply as to how these bulbs are supposed to fit in the vehicle that I purchased them for.
Response from XenonProMar 3, 2022
Hi Randy, Thank you for your review. All emails are replied to within 1-12 hours. Our response likely ended up in your spam folder. Please double-check your email and if you still cannot find our reply, please get in touch with us via our live chat so we can resolve your issue right away. We look forward to hearing from you!
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Charlie F.
Feb 28, 2022
Not Happy!
Yes, I did receive my order and then found out that the bulbs in the truck were already LED's. So you guys give authorization to return those bulbs that were never taking out of your packaging and sent them back and you guys charged me $30. + for what? Not happy!
Response from XenonProFeb 28, 2022
Hi Charlie, Thank you for your feedback. We charge a restocking fee as there are many costs to process a return. Our Return Policy is available on our website and it is recommended to always consult Return Policies prior to shopping online. We apologize for any inconvenience.
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Shayne P.
Feb 28, 2022
Customer Service is horrible
Customer Service is horrible. Will never do business with this company again! And NO, i will not email you. Look up my account and have one your managers call me. Youve jerked me around for the past 7 days.
Response from XenonProFeb 28, 2022
Hi Shayne, Thank you for your review and sorry to hear that you are not satisfied with the service you received. Can you please get in touch with us via email so one of our managers can have a look at the situation? We would really like to resolve any outstanding situation to your satisfaction. We look forward to hearing from you.
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Lora A.
Jan 31, 2022
Horrible company to work with
Horrible company to work with. Do NOT stand behind their product and will argue that their product works even though it doesn’t. Customer service is rude and dismissive. Their 100 percent guarantee and full satisfaction is BS. Do not deal with this company.
Response from XenonProFeb 1, 2022
Hi Lora, Thank you for your review and sorry to hear about your experience with our team. Please send us an email so one of our managers can have a look at the situation immediately and resolve it accordingly. We look forward to speaking with you.
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Joe C.
Jan 27, 2022
Communication is terrible!!
Received the bulbs I had ordered and everything was correct. Packaging was done properly etc. However the communication could use a little work. I emailed customer service about a return and I haven't heard back. Edited to one star. Tried contacting via live chat but it doesn't work. Submitted a contact request through the website, still no response. Customer service is absolutely terrible. Definitely will not buy anything from them again!!
Response from XenonProJan 27, 2022
Hi Joe, Thank you for your review. We answer all emails within 12 hours - our reply may have ended up in your spam folder. You can also get in touch with us via our live chat for immediate assistance. We look forward to speaking with you.
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Chris L.
Jan 27, 2022
I an very disappointed in these H.I.D…
I an very disappointed in these H.I.D lights. I bought the 55watt, 8000 lumen lights at 5000 Kelvin and they not even close to being as bright as the 5000 lumen and 5000 Kelvin LED lights that I had before your H.I.D lights which costs twice as much as my LED BULBS. My biggest concern is how can we resolve this problem.
Response from XenonProJan 27, 2022
Hi Chris, Thank you for your review. Please get in touch with us via our live chat so we can have a closer look at your order and determine why the lights are not as bright as expected. We look forward to resolving this for you!
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eric G.
Jan 23, 2022
100% satisfaction is BS when you need…
100% satisfaction is BS when you need to pay for shipping and a restock fee i will never shop here again
Response from XenonProJan 24, 2022
Hi Eric, Thank you for your review. Our Return & Exchange Policy is available throughout our website and explains clearly our policies regarding returns. We apologies for any inconvenience.
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Clearfield
Jan 21, 2022
I never received my order
I never received my order, almost $400 just gone
Response from XenonProJan 21, 2022
Hi Clearfield, Thank you for your review. Please get in touch with us by email or our live chat so we can look into this for you right away. We look forward to speaking with you.
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