XenonProReviews of xenonpro.com

I gought 2 sets of lights for my truck. When it got to me, I contacted the company to return the lights, I didn't had that truck anymore. They told me to send it back to their Canadian address and suggested to use the cheapest option for shipping. They also sent me a elavorate instruction how to label the box from all sides, how to place a letter with the order number inside and so on. According to the tracking the package was delivered more than 3 weeks ago and I still didn't got neither any return update or the refund. I contacted the company and they told me in short "buzz off, we are bussy" they didn't even asked me which package it was, the tracking, the order number, nothing. Considering you can get similar quality LED headlights for 1/5 of the price from Amazon, I am now convinced they are overpriced scammers. As long as you give them money, they are all smiles. As long as you send unused unopened package back for no cost to them, they are all friendly enough. When they should return your money, they will either keep it all, or charge you $30USD per item to "restock" the item. That is how much I paid for new set for my other can on Amazon. UPDATE: 20/Dec/2023 After this review I managed to talk with somebody else on the chat. He was helpfull and got my case prompted with the manager and I got my almost full refund a day after. He apologised they had been overwhelmed with workload. I unerstand, that there are a bussy times of the year, however more than 3 weeks without a word of response and total dissmissal when I contacted them first time doesn't really change my poinion on the company, it just has one decent person, Allan, who seems to care and tries to do his best in and make a change for better.

I ordered a set of LED headlight for my 2003 Ram 2500. The factory locking collars wouldn't fit around the LED lights. I reached out to customer service. There is no way to call them and you can only use live chat or email. The first attempt with live chat had a 30 minute wait. If you close the browser you lose your place in the queue or if you're actively writing the representative you end the chat. During this time in the chat you cannot use your phone for any other purpose. It's basically hi-jacked for the duration of the chat. Finally a representative joined the chat. He sent me the fine print stating that some vehicles may have fitment issues even though it said it would fit your year, make and model. He convinced me to try the HIDs since they are smaller and have less fitment issues. I agreed and he said I had to order the new lights and give him the order number and he would process the exchange. After I placed the order he sent me the RMA number to return the LEDs and said I was responsible for the shipping (which cost me $16). Then he said it would take 5-7 days to see a refund after they receive it. He made it seem like it would be an exchange and I expected they would provide a pre paid return label. I received the HIDs and one bulb was sent with a small crack. I installed them with the anti flicker and relay harnesses, yet the low beams flashed at the same rate your hazard lights would, so not a flicker but more of a slow strobe. I got back on the chat and they sent out a new kit with the exception of the anti flicker and relay harnesses, he said those could be reused. I got the replacement kit in and had the same problem again. I removed the HIDs and installed the factory lights back on the truck. The next day I reached back to customer service explained how the product is faulty. They still refused the pay for the return shipping. I asked for a manager and they said one would reach out within 24-48 hours. The packaging for the HIDs is larger then the LEDs so the shipping will cost quite a bit more I'm sure. At this point I'm out around $35-$40 in shipping, many hours of my time and a whole lot of frustration. I also have almost $400 tied up on my card while I wait for these refunds to process. I need to watch my back account carefully to make sure the refunds are processed because I do not trust this company at all. I also feel like this is a liabity issue and wouldn't put you safety at risk. Even if the headlights worked for you at first I would be concerned they would fail at night when you needed them most.

I called to ensure I got the right lights, but was told the wrong lights. Kevin, who works for Xenonpro.com blamed me for ordering the incorrect lights. I told Kevin that I called in to insure I didn't do that, so he said he'd have the call traced. No apology, no empathy, just apathy. Kevin then went on to say the installer I selected to put my lights in didn't know what he was doing. Then Kevin offered me an exchange, but I wasted too much time and money on this ridiculous company already. Had Kevin treated like my money mattered, I would have done an exchange, but I want a refund. And although it wasn't my fault that they told me the wrong lights to purchase, I have to pay for my returns shipping and a restocking fee. It is better to order your lights from the installer, that way if anything wrong happens, the burden is on them to fix. Xenonpro is terrible, and the customer service is beyond anything I've ever imagined. To boot, when I told Kevin I was disappointed by what all happened, he said, "you shouldn't be, I offered you an exchange." Not worth your time or money. I told the person helping me the year, make, model, and trim of my car accurately. For this company to turn around and now blame me it's just more ridiculousness. They refuse to take fault that they messed up and apologize for terrible service/ experience. No one, and I mean no one I know will ever order from this company again. Kevin also blamed the mechanic who was installing the lights, explaining that they were the correct lights but the mechanic didn't know what he was doing. They are unorganized, unprofessional, unpleasant, and just plain rude. Let me also add that they told me they didn't have to give me a full refund because I ordered the wrong lights, when I ordered what they told me to. And they acted like I was supposed to be grateful. I asked them to pull my call when I was attempting to place my order, but no one bothered to get back to me to confirm that I was given the wrong information, even though I have them accurate information. #RUN #BuyerBeware

I reached out to xenonpro because I had returned an authorized RMA to them and had been two weeks since I sent it. I spoke to a person named Allan in their chat support and Allan was so unhelpful and rude I couldn't believe it. They didn't want to do anything to help and then even started bombarding the chat with tons of messages so much that you couldn't actually read the conversation. It felt like I was watching a child go through a break up in Jr. high and have an emotional outburst. And when I finally got his attention, he banned me from the chat. I reached out again and got Allan again and he just banned me again. This continued multiple times because I guess he was the only one working. And he just kept banning me when I was just trying to get help. I have never seen a company so god awful to their customers. Places that actually screw you over as a scam will treat you better. Do NOT buy from this company save yourself the headache. I did end up getting my refund when I reached out again the next day and spoke to Robert who was actually willing to help me and get it taken care of. But if you reach out and get Allan, I wish the best of luck and may god have mercy on your soul.

Update still haven't had anybody contact me about the problem and I don't want to talk to Dale or Allan because there ignorant the 39.99 shipping fee is reallty a warranty fee and says on there website shipping fee nothing about warranty Allan tried to say its no different then paying taxes and not knowing where your taxes go (update 12-16-22) Mike took care of everything if any problems you go directly to him thanks again Mike

I wish I could give 0 stars. I purchased lights for my 2015 Chrysler 200 that said they were compatible for my vehicle on the website. (Comes in play later on). I installed my lights and they wouldn’t turn on if my car was cranked up. They sent me a new set of lights. I tried to install the new set and had the same issue. (Allan) from the customer service chat tried to convince my to take them to a mechanic to diagnose the problem. Then he told me the problem was that the lights aren’t compatible with my vehicle, even though the website says they are. After requesting a refund, he became very rude and extremely snarky and sarcastic about anything I said/asked. It was very unprofessional and rude. I now have to pay shipping to return BOTH products even though they were false advertised and probably defective or something. I shouldn’t be responsible for shipping when it was the companies fault there even is a problem. I recommend nobody to buy anything from this company. Update: I was given a full refund and the follow up customer service was good. I still stand behind the bad review given the misleading website and my initial interaction.

I bought fog lights, they didn't fit. I bought another set, again they didn't fit. I tried to contact the company to return these & get help to find the right ones. Chatted online, figured it all out but now my return is in California with Headlight experts which is the address they said to return to. They said these are not their products & are sending them back to me. Not sure how xenon became headlightexperts.com during our emails.

So I have not driven with my new lights yet. They seem very bright though. I drive a 05 sequoia and the led can be focused to the bottom or top of the housing. When you turn on brights it illuminates both. My last set on low beam focused on the bottom half whereas these focus on the top half. I used the chat feature to find out if this was correct or if the last ones I had were wrong. I was first told it’s my responsibility to figure that out and then the chat disappeared. I restarted the chat from a different device and was then told what I was saying made no sense. I restated it and again was told I made no sense and for me to provide an email to process a return. This guy named Allen according to the chat info would rather me return a product than help me resolve an issue. That’s not customer service. So I asked to speak with his boss and he refused to give that info, and said he would “note my file” like I was in the wrong. I’m willing to change my review if someone reaches out to me like a real customer service person should. Thank you