XenonProXenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.
XenonPro (xenonpro.com) has 629 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jared V.
Accidentally ordered the wrong size and they emailed me and let me know and VERY quickly resolved the issue and was very good and easy with communication.
Response from XenonProMar 22, 2023
Hi Jared, Thank you for your review, we are so happy to have been able to help you find the right product for your vehicle. We hope you enjoy your lights and look forward to serving you again soon!
London H.
This company is top notch with the customer service, parts, warranty no website usage. Great company that stands by there products
Response from XenonProJan 27, 2023
Hi London, Thank you so much for your review. We hope you continue enjoying your lights and look forward to serving you again soon!
Richard John Z.
Didnt treat me like i didnt know what i was talking about and helped me get an exchange without and problems
Response from XenonProJan 18, 2023
Hi Richard, Thank you for your review. We are so happy to hear our team was able to help you with your exchange. We hope you enjoy your new lights and look forward to serving you again soon!
Justin
The website was extremely easy to navigate. I simply put in my vehicle information and selected the HID products. I ordered low beam, high beam and fog light kits with 55W controllers and the anti-flicker harnesses. I received the order in 2 days. I completed the installation in about 45 minutes. Powered up my truck and tested the lights. They are AMAZING!!! The cost for the complete conversion was very reasonable. All the instructions are on the website. I simply took a pic using my phone and went to work. I highly recommend XenonPro for HID conversions. Excellent company, excellent product and great prices.
Response from XenonProJan 16, 2023
Hi Justin, Thank you so much for your review. We are stoked to hear about your new order. We hope you continue enjoying your lights and look forward to serving you again soon!
Paul Butler I.
I did a live chat with a gentleman named Dale about a warrant replacement. I troubleshoot the problem and came to the conclusion that it was the driver's side bulb. When I spoke with him he wanted me to perform things that I and my mechanic had already done to track the problem, and when I advised him that I did he stated that he doesn't believe I did anything! I replied excuse me and he said no need to excuse yourself and in the middle of me typing he ended the chat and I am unable to speak to anyone. I sent a request to be contacted and still haven't heard from anyone. The product is great and I've been a customer for about 3 years but this customer service I experienced wasn't called for and neither was the rudeness of this person. I just need my product replaced and for the warranty to be honored. UPDATE!!!!! I spoke to a gentleman named Mike that personally called me and we discussed the issue and he apologized on the experience that I had with the other representative. He was very professional and resolved my issue promptly with my warranty claim. Thank you Mike!!
Response from XenonProDec 26, 2022
Hi Paul, Thank you for your review and for bringing this to our attention. Please accept our sincere apologies for the unacceptable service you received. This is not the level of service we strive to deliver. A Senior Manager will contact you to understand the issue with your lights better and resolve it to your satisfaction. We look forward to speaking with you and making things right!
Andre N.
Bought H7 LED bulbs fo my 2021 Hyundai Kona Luxury. I had some issues however I received a call from Manager Mike and my issues were corrected to my satisfaction. Would definitely recommend.
Response from XenonProDec 21, 2022
Hi Andre, Thank you for your review and sorry to hear about the fitment issue. One of our Senior Managers will give you a call to get a better understanding of the situation and to resolve the issue to your satisfaction. We look forward to speaking with you!
BowersVI
They warrantied my fog lights after three years. They really stand by their product. Customer service is excellent too.
Response from XenonProDec 14, 2022
Hello! Thank you for your review. We stand behind our product no matter what. We appreciate your business and look forward to serving you again soon!
Scott
I initially ordered the LED kit with anti flicker and also tried the HID kit for my Chrysler 200. Unfortunately they were not able to bypass my system. But Xenon customer support was top notch and I was able to get a refund along with another idea to try. Would definitely buy from them again and Mike is amazing without him this would of been a very different review… so I just want to say a huge thank you to him and it is nice to see company's still standing behind the product it is rare these days
Response from XenonProNov 18, 2022
Hi Scott, Thank you for your review. If a product is defective or not working as expected even after 30 days our team should have been there to help you. We are not sure this wasn't the case and we are already investigating the matter. In the meantime, one of our senior managers will be reaching out to you to set up a return for the HID kit and make sure everything is resolved to your satisfaction. We thank you for your patience and understanding while we take care of the situation for you.
