XenonProReviews of xenonpro.com

Well I ordered a set of headlight bulbs from this place I used there online find your bulb put in my information and they sent them to me go to the dealership to have them installed they tell me there wrong you need 1bulb not two have online chat with the people at XenonPro they tell me there right I tell them there not request return here’s were it gets good I have to pay $17.00 dollars to return them then they charge me $30.00 restocking fee for there mistake WOW went to auto zone a guy hands the right bulb in 2 minutes so if I could rate them a zero stars I would what a JOKE and Rip-off ARTIST!!!!!!!!!!!!!!!!!!!

Bought back in Dec 2019. They will not replace parts, they blame your car for the issues. Shipping also takes very long and there is no compensation for the delayed "express" shipping, even though it clearly said they'd refund shipping cost if it was delayed. Initiated a chargeback and bank got me all my money back. XenonPro was very uncooperative and hesitant to refund. Their items are literally the same quality as the stuff on AliExpress for $20(same packaging too!) They also kept making excuses about late shipment and didn't own up to it. Edit: in the review they are claiming I couldn't do a warranty claim because I chargebacked. This is untrue. They denied the claim and shipping reimbursement, and then I chargebacked

The product is junk. The light aren’t even bright enough to see the road. The glass broke before I even got the bulb in. The lock threads spin around the body of the bulb. I am not impressed. I payed a lot of money for them and I was pretty disappointed. I could have payed for brand new headlight bodies for my truck for the amount I payed for these overpriced bulbs

Purchased a 12v compact jump pac and air pump from them a year of so ago. The jump pac expanded out of the case and the air pump blew the hose the first time it went over 50lbs pressure. Contacted the warranty chat and they said they would replace the jump pac, no problem, for $39.99 shipping, the pac is no bigger than a cell phone, that much for shipping an item that small is ridiculous. Yes, 39.99 is in the warranty statement, but why would you pay that much again for a product that did not last more than a year? No, thanks, in the garbage it goes.

Purchased one of their J1003 jump packs with tire inflator. It worked fine with the tire inflator, but I tried to jump one of our work trucks with it, and had to return to the shop for jumper cables when it failed to turn over the engine. Another time I went to Costco, left my headlights on, and returned to a dead battery. Having nothing else but this jump pack, I thought I'll have to try it, but I didn't have my hopes up. Again, it failed to even turn the engine over despite reading 89% after the first time I tried using it. I walked over to the tire center and asked if they could give me a jump start. The technician handed me a portable jump pack, I hooked it up, and my car fired right up. I just have a Honda CR-V, not a big diesel or anything. As soon as I got home, I threw all of it in the dumpster.

We have been using Xenon Pro HID's for almost a year now. The first set worked well so we ordered more sets for the rest of our trucks but the lasts sets have brought us a lot of trouble. The bulbs didn't always light up on some of the sets and another issue is that the lifespan of these bulb is only around 100 to 200 hours which I hope they will improve.

Update - 7/15/2024, if you look at the end of this thread you will see where XenonPro wrote about this matter and said they will be in contact with me. That was Feb. and they have made not attempt to fix this. This shows that they only want your money and once they get it your on your own. Big RED FLAG here do not use this company, you might get lucky you might not. Choose your Risk! updated 4/17/2024 - Read below, you'll see my side of the story what happen and then you see where they said the would reach out to me. So this is April 17th now and nothing. This just proves they make it look like there a good comapany where based on my experiance they are NOT. I would have given them 0 star rating if I could have. I highly suggest NOT to use their product. This form does not allow for me to post the screen captures of our message so please forgive me when I reference them but they are not there. Warning I paid the price so others can learn. Please its long read this if you really thinking about buying from the company. I order the White with 45W LED Bulbs and Drivers 179.98and the Warning Canceller / anti-flicker $14.99. I installed the light and Anti-flicker when I notice the LED light bulb had a crack in it. Also, one light would not work. I switch the Anti-flicker from each bulb and found that the other bulb now worked and the one that was lit was now out. So I installed without the suspected Anti-flicker and the light now worked. I adjusted the Anti-flicker to change the polarity of the device as this is a common issue with electronics. And it did not resolve the issue. At this point I called their number to connect with customer support to get replacement parts. However, there is a message that you must use their chat only, you can not talk to a real person and if you go into chat off hours (which I did) leave a message and they will get back with you in 48 hours (Which I did). 1 week later I tried their chat again during on hours since they never responded to me. The person I talked to “Allen” seemed nice at first as I explained the situation. Allen informed me that there is a cover on the bulbs and that is what was cracked, and it would be fine to use. That I can just remove the cover and its good, I think this is weird but take their word for it. Plus, they were not going to send me a replacement. Now on to the 14.99 Broken Anti-flicker devise. Allen suggests for trouble shooting to perform the task which I had already done. I explained to him that I already did that. His response was Record it and send it to him. One I am not going to do this again I already did it and explain to him what I did before he asked. Two I can record my self-doing a task that take two hands to do. Long story short he would not send me a replacement part unless I “conformed” to their standards to which I said fine, I give up Ill just eat the 14.99 and deal with it and buy my low beams elsewhere. During this conversation I was looking for a place to enter a review of my products as I want to warn people of the issues I was having. Allan said create and account and you can, not true. I asked again and they started to get defensive. I noticed there is no way to enter a review on their site on the products purchased or service. At this point another person joined the conversation and I explain I did not want a replacement I just want help understanding how to post a review of my products and their service. I was then threatened that they will reply to any post I make and tell people I was not willing to comply or cooperate to the slightest. You see in the screen shot I said Allan told me to post a review I just needed to create and account, which I did, and I still cannot create a review. I’m just asking for help with creating a review. I then restated I just want to create a review and then I will go away, I also asked why they were so worried about me creating a review? To which I was told this was my last chance or they will ban me. BAN me for asking how to create a review of their service and products? Now from what I gather, I cannot confirm but it appears they control the reviews on their site. Which my mistake I used to make my decision to buy from them. Which is why I am here posting this and hoping it reaches people before they make the same mistake as I did. Maybe you get lucky and get good working products, if you do order I hope so. But if its wrong… I’m sorry its going to be a painfully ride. Also a side note if you look at their reviews on their site it looks like bots are doing it for them. Rember the clear glass that was broken on mine. Apparently, it is and Issues though I was told differently. (found a 5 star review that looks crooked but wont show) Who writes this, you talked to a manger in Customer Service…..? Read this and tell me do you honestly believe this….. I paid the price and learned a lesson I hope this saves someone else from my pain. Also they did ban me from asking for help.

I ordered some LED headlights for my truck. Then I had brain surgery. Therefore, I didn't get them installed... I'm SO dizzy. After about a year, I got my mechanic to install them... but they wouldn't fit my truck. I've been trying to reach someone who is sympathetic to my situation... but they keep on saying it's been too long. The lights have only been out of the box once. They were NEVER installed. All I want is my headlights to be BRIGHT. I'm 73 and need more light. I think they should have worked with me.