Fio
SCAM!!!
I contacted customer service multiple times before the event regarding the non-arrival of my tickets. Each time, I was assured that the tickets would be emailed to me within 1 hour of the event start time. However, I never received the tickets, and as a result, I was unable to attend the event. Customer service was unhelpful in resolving this issue. I am extremely disappointed with this experience.
Response from Xchange TicketsJan 11, 2025
Dear Sir/Madam, We sincerely apologize for the significant inconvenience you experienced at The Mayor of London’s Fireworks show due to the online e-ticket links provided by the third-party seller not working, which resulted in your entry being denied. Unfortunately, approximately 9% of orders involving online e-ticket links were denied entry, as those e-tickets were deemed fake despite having valid barcode tickets indirectly supplied by Ticketmaster. Stewards at some entry points specifically targeted tickets not purchased directly from Ticketmaster, insisting tickets be on the Ticketmaster app or account. However, the majority of our customers did gain access to the event with these e-ticket links. We have already issued a full refund to you, which should arrive back on your card within 10 working days of our email of refund confirmation. Please contact us at [email protected] if you have not received the refund confirmation email from us with your order reference in the email subject. Once again, sincere apologies. We deeply regret the trouble this has caused. Many thanks, Sales Team