Tia D.
Unfortunately it’s not possible to give…
Unfortunately it’s not possible to give less than a 1 star review. Xbotgo has terrible customer service as it is impossible to speak to anyone by phone and email responses are next to none. I placed my ordered on November 25th, the confirmation states delivery if in 3-5 days, I am now approaching day 11 and still have not received my order. This company is quick to process payment but has no interest in assisting customers with receiving the merchandise in a timely manner or providing any further help.
Response from XbotGoJun 23, 2025
Dear Tia, Thank you for taking the time to share your feedback, and we sincerely apologize for the delayed response. We understand your frustration with the delay in receiving your order and with our customer service, and we truly regret the experience you've had. Please know that this is not the level of service we strive to provide. We deeply apologize for the lack of communication, and we understand how important timely delivery is to our customers. We have been working to improve our internal processes, and feedback like yours is invaluable in helping us do so. We truly appreciate your patience, and we would like to resolve this issue for you. If you still have difficulties, kindly provide your contact information via the email sent by Trustpilot. We appreciate your cooperation and will do our best to resolve this issue as quickly as possible. We also apologize for the delay in responding to your review, and we are committed to providing better service moving forward. Thank you for bringing this to our attention. Sincerely, XbotGo Customer Service