Danny S.
It’s one of the worst products I’ve…
It’s one of the worst products I’ve ever had. I’ve spent four days trying to get the firmware to quit update over the holidays. There’s no information online. There’s no ability to update with PC. You must go through the app and they control everything. There are zero help unless they’re in the office Monday through Friday. This thing is a piece of crap. I’m gonna throw it through a wall.
Response from XbotGoDec 29, 2025
Dear Danny, We’re truly sorry to read about your experience. We understand how frustrating this must have been—especially during the holidays—and we sincerely apologize for the inconvenience and frustration this situation has caused. You’re absolutely right that firmware update issues and limited real-time support availability can be extremely frustrating, and your feedback highlights areas where we need to do better. This is not the experience we want any customer to have. We would very much like the opportunity to resolve this properly for you. Please keep an eye on your inbox for an email from Trustpilot, as we’ve requested to contact you directly. Once you receive it, kindly share your contact details so our team can reach out and follow up as a priority to help resolve this issue as quickly as possible. Thank you for taking the time to share your feedback. We take it seriously and are committed to improving both our product and our support experience. Warm regards, XbotGo Service Team