X1MatsReviews of x1mats.com

really great product, it come on time for shipping. I love it, will tell all my friends and family about f1mats. it felts in the car nice, cover all the floor. Its easy to install.

UPDATE: F1Mats shipped the missing trunk mat and followed up to be sure it was received and that there were no further issues. Changed my review since they followed through and resolved the issue. Ordered custom floor mats and a trunk mat on 11/29/2022 and the money ($458) was taken from my account that day. Order#F1-77759. Received a confirmation email on 11/30/2022 confirming the order, including added trunk mat (which was an additional add-on price of $79). The order was delivered and the trunk mat was missing. The quality control checklist the company sent shows the trunk mat is not checked off/included in order. I notified the company that the trunk mat was missing and sent the requested images of what was received (floor mats). This was 12/26/2022 and they said they were checking with the production team as to why the trunk mat was not included and would update me the moment they heard back. I contacted the company by phone on 1/5/2023 and spoke with CSR Maverick and he told me the "trunk mat was being finalized to make sure it is a perfect fit for safety reasons and they will send a new email with tracking once it ships". There have been many emails since that time from me asking for an update and being told they were working on resolving the issue. 1/11/2023 I sent an email that if they did not have the trunk mat to ship, I would like to be refunded and would like contact info for a supervisor. Three weeks later (2/2/2023) they emailed asking me to confirm the body type of the car and "rest assured this will be resolved." The issue has not been resolved. I have still not received the trunk mat and have not been refunded for the product not received. I have communicated with the Customer Service team on multiple occasions and have documentation of all communication. Very unsatisfactory company to work with and does not live up to what they state. Yes, the customer service team (which consists of Jay and Maverick based on the multiple replies I have received) do reply, but it is always a series of the same generic response... "we apologize for the delay", "we have reached out to the production team and will notify you once we hear", "rest assured, you will receive an update soon", and "I will attend to this personally and make sure to provide an update". Also, the floor mats were not a "perfect custom fit" and took over 2 hours to install, but the company does state on their website that returns are not allowed after 7 days, which they are clear about. My complaint and negative review are over paying for items not received.

The best floor mats on the market! I got these mats for my 2022 Mustang GT in green. They match the car amazingly, and are made with amazing quality guaranteed to last for a very long time. The perfect fitment to the interior is exactly what I was looking for! 100% recommend!

I’ve purchased mats from this company twice for two different vehicles. They matched the colors perfectly, the customer service and attention to detail (especially with custom orders) is incredible. You guys rock!

Love love love my Mats. Ordered Mats for my sling shot and I’m very impressed. Customer service was top notch. They corresponded with me through email sent me notification when mats were being mailed. Can’t wait for their new products that will be coming out for the Slingshot this year. Reached out to online customer service (Maverick) was great answered all My questions and has me looking for to making my sling shot purty for the summer. Thank you f1mats for making my purchasing experience so comfortable. While be making many more purchases and spreading the word about their products.

F1 Mats customer service is always professional, educational, and helpful...every time. I was dealing with another leather mat company who never answered their phone or answered emails. I ordered my mats with an extra custom addition to the cargo area. They were able to fulfill that request. I knew that these mats were durable, well made, and I could even tell they were thicker than the competition. Now that I have them, these things have been confirmed and they are actually better than I expected even though my expectations were pretty high. As a pro detailer, I can't stand these velcro factory carpets. Horrible and hard to clean. But with F1 mats, no longer will I have to deal with that crappy carpet. These mats can be put down and stay there. There are easy to clean, look great and built to last. I am so glad that F1 makes their own mats. They do not outsource then to a China factory like those other "guys" I mentioned earlier. I don't want China mats. Headquartered in Deleware and mats made in Dubai. I can't ask for better quality than something coming from Dubai. So pleased. Thank you F1 Mats

Purchased a set for my 22 Bronco. 2 layers. They were delivered in one week. Opened the box and loved the look, workmanship and exactly what I was expecting. I let them air out and relax after shipping. The fit and finish is superb. I just ordered a set for my C8 and bought the hybrid type. Looking forward to their receipt. BTW, customer service guy Maverick, is really super to work with

Website was easy to use and Iwas surprised to receive a phone call to go over my order to make sure everything was good before it was sent off to production. It took two weeks from order to receipt. The mats are great and easy to install.