X-Bows IncReviews of x-bows.com

Response from X-Bows IncJan 11, 2026

Hi Katie, I am reading your timeline—from May 2021 to March 2024—and I am completely appalled. You have been waiting nearly 3 years for a simple warranty replacement. That is not just 'poor service'; that is a complete failure of our support system and our Discord team. You were promised a new model because the old one was discontinued, and then you were left in the dark. We owe you that keyboard. I am personally stepping in to close this ticket. I want to ship you our latest model immediately (free of charge) to replace the unit with the faulty USB port. You paid for a working keyboard, and you deserve an upgrade for the years of frustration you endured. I have used the 'Request Information' tool to ask for your original email or order number. Please reply to it, or email [email protected] (Subject: 'Trustpilot - Katie'). I will spot this email personally and ensure your replacement ships within 24 hours. Best regards, The X-Bows Team

Response from X-Bows IncJan 11, 2026

Bonjour Hubert, Un immense merci pour ces 5 étoiles et pour votre incroyable fidélité depuis 2021 ! Savoir que vous possédez quatre claviers X-Bows (et que vous les offrez à votre famille) est le plus beau compliment que nous puissions recevoir. Nous validons totalement votre astuce concernant le câble USB magnétique. C'est une excellente idée pour protéger le port USB sur le long terme et éviter l'usure mécanique. C'est exactement le genre de conseil d'expert qui aide notre communauté. Merci de faire partie de l'aventure X-Bows. L'équipe X-Bows

Response from X-Bows IncJan 11, 2026

Hi Keith, We are quite puzzled by this review, as it contains some contradictory statements regarding the physical dimensions of our product. You mentioned the keyboard has a 'large footprint,' but X-Bows is engineered specifically to be the most compact ergonomic keyboard on the market. It is significantly smaller than traditional ergonomic boards (like Microsoft or Logitech) and takes up less desk space than a standard TKL keyboard. You also mentioned your wrists felt 'cramped' because it is a single piece. It sounds like you are looking for a 'Split Keyboard' (two separate unconnected halves) rather than a 'Unibody Ergonomic' keyboard. While split keyboards allow you to spread your arms wide, they actually have a much larger total footprint on the desk than X-Bows. We respect that you prefer the split style, but giving a 1-star rating to a compact keyboard for being 'too large'—when it is objectively smaller than the alternatives—is misleading to other users. Best regards, The X-Bows Team

Response from X-Bows IncJan 11, 2026

Hi Alberto, Thank you for this incredibly detailed feedback! Hearing that your forearm and wrist pain vanished is the single best thing we can hear. That is exactly why we build these keyboards. You are spot on about the QMK programmability—it is the best way to solve the 'reach' issue for symbols. Many of our programmer users create a specific 'Coding Layer' that puts brackets {}, pipes |, and slashes / right under their home row fingers so they never have to reach far again. Most importantly, thank you for acknowledging our recent transparency email. It was difficult to share the details of those internal challenges publically, but seeing long-term customers like you stand by us makes it worth it. We are thrilled to be back on track and serving you. Happy coding! The X-Bows Team

Response from X-Bows IncJan 11, 2026

Hi Buzz, I apologize. As a sophisticated user, you know better than anyone that a keyboard should just work. Getting stuck on drivers and then getting the 'silent treatment' from support is unacceptable. We had significant gaps in our support coverage in the past which caused your ticket to be ignored. That was a failure of management, and we have recently overhauled our entire team to fix it. We owe you the return you asked for. Even if this order is from a while ago, I want to honor your original request. I have used the 'Request Information' tool to ask for your order details. Please reply to that notification (or email [email protected] with 'Trustpilot - Buzz') so I can process your refund immediately. We are not here to keep your money for a product you couldn't use. Best regards, The X-Bows Team

Response from X-Bows IncJan 11, 2026

Hi Victor, I am reading this and I completely agree with you: You should never have been forced to switch brands just to get a working keyboard. A USB-C port failure after one year is rare but repairable. The real failure here was our support team ignoring your requests for help. For that, I sincerely apologize. While the Keychron Q8 is a solid board and I am glad you have a working setup now, I hate that you are left with a broken X-Bows collecting dust. I want to fix that unit for you, even if it just serves as a backup. I have used the 'Request Information' tool to find your order. If you are willing to give us one last chance to do the right thing, please reply to that notification (or email [email protected]). We would like to repair or replace your unit so you at least get the value you paid for. Best regards, The X-Bows Team

Response from X-Bows IncJan 11, 2026

Hi Nick, Thank you for the 5-star review! We often tell people the learning curve is an investment, but it is much more powerful coming from someone who has tried 'many ergonomic keyboards over 25 years.' We are thrilled to hear that the X-Bows has helped reduce your wrist strain and numbness. That is exactly why we built X-Bows. Thank you for trusting us enough to pick up a second unit! Happy typing, The X-Bows Team

Response from X-Bows IncJan 11, 2026

Hi George, Thank you for the honest 4-star review! You nailed exactly why we exist: to bridge the gap between 'Mechanical' and 'Ergonomic' so you don't have to choose one or the other. Regarding the switches: I am impressed that you did the repair yourself! You mentioned your son's Keychron feels better. We actually agreed with you that our older stock switches needed an upgrade. That is why we have switched our production line to Gateron G Pro 3.0 switches. We wanted to ensure that the stock typing experience feels smoother, more stable. Of course, the beauty of your X-Bows is that you can always swap in your own favorites (like you did!), but we are committed to making sure the default switches are top-tier moving forward. Best regards, The X-Bows Team