Matis N.
1 star is generous
1 star is generous. I’ve never encountered customer support as poor as X-Bows. It took them over two years to respond to my multiple inquiries about two failed keyboards I purchased from them — no exaggeration. When they finally replied, they informed me that my $260 keyboard was a few months out of warranty. Their “solutions” were to either: Ship it back to China at my expense (around $80 shipping) and pay another $120 for a possible reset, or Buy a new one at 25% off. Same warranty policy. As for the second keyboard (X-Bows Light), they claimed it was bought in 2018, which is completely inaccurate since both were purchased at the same time. They refused to even discuss it. When they finally relied to me there responses were very intermittent After spending $360 total, both keyboards are unusable — and X-Bows has made no effort to truly help in any serious capacity . Extremely disappointing experience. Buyer Beware. ps. no extortion was made. i asked for a replacement for a keyboard a few month out of warranty that cost close to $300.00 i am sorry x-bows feels differently. it took 2 years for them to even reply. beware. inaccurate response
Response from X-Bows IncFeb 27, 2026
Notice: This review is part of a documented extortion attempt (Case #01308978). The reviewer demanded free replacements for 8-year-old hardware and explicitly threatened financial harm in writing when the request was denied.