ALLEN T.
Bad experience at Wyndham …
Wyndham Destinations and their salesman Rein, engaged in the following deceptive practices while attending a presentation. False Cancellation Claims: He repeatedly assured us "you can cancel anytime" and claimed that "Wyndham would even buy it back from us." He even showed us a purported cancellation website on his laptop, though he quickly moved on without allowing us to examine it properly. These statements were categorically false, as evidenced by your Rescission Department's refusal to honor cancellation requests beyond the state-mandated period. High-Pressure Tactics: When we attempted to leave, he physically positioned himself in front of me and followed us to the elevator, claiming his job depended on our signature. This constitutes coercive behavior toward elderly consumers. Failure to Disclose Financial Information: No mention that maintenance fees could increase over time. He failed to disclose that the same accommodation could be rented for significantly less through third-party booking sites. Overstated Benefits: He highlighted cost savings, discounts, perks, and activities that are not actually accessible or obtainable with timeshare ownership, including misleading claims about RCI vacation packages at $309 per week. Persistent Pressure Despite Rejections: We continually rejected offers, yet your staff continued adding products and dropping prices, demonstrating bad-faith negotiation tactics. What an unscrupulous individual, the company should be ashamed to have him represent their brand!
