Wyndham WorldwideReviews of wyndhamworldwide.com

What was supposed to be a joyful vacation with my son in November 2024 turned into a sales nightmare that has destroyed my financial stability. Despite telling Wyndham representatives Cory and David that I wasn't interested and already owned a timeshare; they really knew how to manipulate me into signing. The biggest lie was their promise that I could rent out my existing timeshare to offset the costs of the new one. This was the only reason I agreed to purchase. When I tried to follow through, Wyndham's financial services bluntly told me they don't assist with rentals. I was completely deceived, and they told me not to mention this during recorded meetings to hide their contradictory sales pitch. Contract signing was rushed, concealing closing costs, finance charges, and my right of rescission. They opened a credit line without even my consent, claiming no deposit was needed, then sent me bills for a card I never received. They assured me prices would stay low but never mentioned increases that contributed to my financial ruin. I've invested over $10,000 in a timeshare I've never used while watching my financial stability crumble. When seeking help in March 2025, customer service sent me in circles, claiming they could only help a limited number of people exit contracts. This company preys on families with lies and false promises. The emotional and financial damage has been devastating. Avoid Wyndham and don’t give them an inch of your time.

July 22, 2025 I have been a rewards member since Wyndham acquired the property on 400 Arch St in Philadelphia from Holiday Inn. I have been very loyal to this property and workers since 2007. I was recently a guest there in Oct 2024. Unfortunately I have recently had problems booking a room there. I am on ssd and my husband is on ss. We are on a limited budget which only allows travel 1-2 times a year. I use rewards points and reduced rates.i am only able to come down in July/Aug and Oct. My husband was hospitalized for 9 days in April. He's a cardiac patient. He's been dealing with drs appointments and trying to become more mobile again. After checking rates I decided to come down 9/2-8 from CT. I booked train travel and a tour. I have memberships to several museums. I booked a room at Wyndham on 400 Arch Street, where I like the location, workers and convenience. I recieved a text with the confirmation number. 80399EE180569. I contacted the hotel manager for some special requests as there were some problems last year. He told me he didn't see a reservation in their system. The representative said there wasn't anything in their system when I called 7/22 at 7pm est. When I asked about text I was told it was a "glitch in the system ". I called rewards again around 8:30pm. Nobody could explain the text and lack of an email confirmation. I went in and rebooked the room and screen shot the Confirmation on the page. I had a meeting to attend until 8:30pm. I sent the screen shot to the hotel manager. I called rewards looking for an explanation and the email. He verified my email. He insisted he sent it. We did not receive it. I called rewards again around 8:30pm. Nobody could explain the text and lack of an email confirmation. I explained situation and that vm at hotel says to Consult email confirmation we haven't received. Representative said he sent it 4xs. He was more concerned about this than what happened. He put me on hold 3xs. I told him I was concerned I'd have no reservations in Sept. He insisted "that won't happen!" I didn't have access to original number. He said that i had to ask manager. Unfortunately he wouldn't be in until 7/23. I hung up after 32 minutes! I checked status several times. No email! I now have spend $205 on train fare. I also spent money on a walking tour. I am very upset . He said he sent it a "couple of times" via different networks! I called the hotel directly. Guest services asked if I would mind being placed on a "brief" hold. I was on hold with no reply for 20 minutes! I have never had a problem booking online before! Emails via the site are not usually replied to. I find this very frustrating and upsetting. I am scrambling to find a hotel with similar pricing. If not I will have cancel whole trip! I don't feel I should have to do this! So far i have had no luck.2 hotels are either out of way or rooms not available. Plus I have a hard time comprehending why this happened. I don't appreciate being treated like this and the lack of customer service! I am stuck now. I asked for his supervisor however he tried to say he sent the email . I am angry frustrated and concerned. I'd appreciate if these agents were actually a help and this was looked into! The problem is not the property itself. Although I did not appreciate being on a "brief hold" with guest services that lasted 20 minutes without a reply. The problem is the website, rewards and the representatives! I don't comprehend how or why my original reservation was not in system! I was told by rewards representative it was due to "a glitch in the system"! This concerns me as if I hadn't contacted the property itself I would have never known! I received no email for that reservation! I went backin and rebooked the reservation and received no text or email! There seems to be a miscommunication between the website and hotel ! Why is the website set up to accept reservations if t hey just go into the abyss? Representatives at rewards are unable and not knowledgeable enough to handle simple tasks like finding a reservation and emailing it to the rewards member! They put you on hold multiple times, become argumentative and can't solve basic problems! He asked me like I'm a moron if I was positive I booked THAT hotel ! Then said it wouldn't happen that I'd arrive and have no reservation! He can't guarantee that! can't walk around the city at 8pm looking for a room or pay $200/nite! I had to cancel my entire trip! I have spent quite a bit of money and been very loyal to that property and Wyndham! I feel very upset and disappointed in the way rewards failed to handle this situation! After filing a "concern" I was advised to contact the property directly despite saying it was not the property or a mistake with wrbsite !I called rewards last week and asked for a supervisor. I was told there was no rec I had called 7/22! So done with them

My wife and I had a nightmare experience with WorldMark that I feel compelled to share. What started as a "30-minute presentation" in Las Vegas for free show tickets turned into a 4-hour high-pressure sales marathon that left us signing a $20,000 contract under duress. The deception began immediately. A representative approached us at our Strip hotel and pressured us for 15 minutes until we agreed to attend. At the WorldMark property, we were fed misleading information about rental income potential and told this would be a valuable asset for our children - failing to mention it's actually a binding obligation they'd inherit. The sales environment was exhausting and manipulative. Multiple salespeople took turns wearing us down, promising our voucher only after completing undisclosed additional steps. We finally signed just to escape, with no clear understanding of the substantial maintenance fees that weren't included in the initial $20,000 figure. The worst part? Every subsequent "owner update" was another disguised sales pitch lasting 3-4 hours. In June 2023, they pressured us into upgrading to preserve our Diamond Elite status, introducing a "rental program" but explicitly instructing us NOT to mention it when signing - clearly unethical and possibly illegal. Our credit was run without proper consent multiple times. We were repeatedly told we were "one point shy" of better rates, only to be charged much higher ones. Maintenance fees have skyrocketed despite promises they'd remain minimal. Years of relentless phone calls, deceptive pitches, and manipulative tactics have devastated our finances and peace of mind. Despite trying to disengage, harassment continues. Bottom Line: WorldMark uses systematic deception to trap customers into financially burdensome contracts. The "short presentations" last hours, maintenance fees increase dramatically, and every interaction is a sales pitch filled with lies and pressure tactics.

My family and I were initially approached by a Wyndham Resorts Representative at the Strawberry Festival, where we got our first “pitch”. We were promised a 7-day resort stay anywhere in the world with only flight costs as our expense if we attended a group meeting. While we had no interest in purchasing a timeshare, we agreed to attend since we were already planning to visit SeaWorld with our children that weekend. During the required sales presentation, we repeatedly told representatives that we were not interested in purchasing a timeshare. We declined their offers 15-20 times throughout the meeting. Our children were becoming restless, and we had planned activities at SeaWorld, making the prolonged pressure tactics particularly distressing for our family. Despite our clear and repeated refusals, these sales representatives continued their relentless pressure campaign. The only reason we eventually agreed to the purchase was based on specific representations they made about the product's capabilities, particularly regarding airfare point conversion. When we called Wyndham on April 1st, 2025, to book flights as promised, we discovered the shocking truth: a single flight would cost approximately 234,000 points – more than five times what we were told for our entire family. This represents either gross negligence or deliberate fraud on the part of their sales team. Nothing they presented as benefits to ownership has been true.

You would think that after 40 years in law enforcement, we could spot deceptive practices. Unfortunately, this is not the case with Wyndham. They perfected the art of legal fraud through presentations disguised as "owner updates." My wife and I have been trapped in this predatory system since the 1980s, watching promises evaporate while fees skyrocket. Their representatives operate like seasoned con artists. They hold you hostage in presentations for hours, refusing to let you leave even for meals. When my wife couldn't answer financial questions, a salesperson insulted and belittled her. In 2023, a rep named Mercury promised to solve our booking issues, then ambushed us with an $80,000 contract after withholding costs throughout the entire presentation. When we explicitly declined their credit card, he ran our credit anyway without consent. Every "upgrade" promised better access but delivered nothing except higher maintenance fees, now nearly $8,000 annually. Points expire unused because their resorts are perpetually unavailable. When we became seriously ill with Epstein-Barr and had to cancel a trip, they coldly refused any accommodation and kept our points and cash. Their business model is simple: use high-pressure tactics to extract maximum money while hiding behind legal contracts that protect them, not you. They prey on seniors and working families with false promises, knowing most people won't fight back. As someone who spent decades investigating fraud, I recognize a criminal enterprise when I see one. Unfortunately for us it was just a bit too late. Wyndham has simply legalized theft through fine print and aggressive sales tactics. Stay away.

My Club Wyndham ownership is the worst purchase I have ever made. Consider this fair warning. Reservations to popular destinations usually have to be made up to 24 months in advance and once there, don't even think about extending your stay. Generally, when we use our time, the reps tell us where we can stay. Consequently, our vacations, via Wyndham, have been to locations that were not even being considered on our list of destinations. The ownership website is information overload and incredibly confusing, once you reach the correct site. The amount of time and frequency it requires to become familiar with the site is well beyond the time I have. Once you purchase, be prepared for the bait and switch when sales reps call regularly with offers to increase your points after you think you already had the best point package. It's high pressure garbage that once some reps realize you have no intention to pay more, they just hang up. My fees have more than doubled in 5 years. It's infuriating and seems downright criminal. Just today, reps called me regarding RCI 'getaway weeks', something I was unaware I even had. They wanted to buy back 6 weeks but needed $2400 in 'activation fees' to do so. The fees were due immediately, while the money they would pay me would not be available for 60-90 days. Truly sounded like a scam, but unfortunately, this is the way they conduct business. This is one of the times when the rep hung up on me. The resorts themselves are mediocre, especially the Disney resorts. And selling your timeshare is virtually impossible without investing more. I could go on but again, I simply don't have the time. Under no circumstances do I recommend.

Wanted to book a room at the Days Inn & Suites by Wyndham Antioch - California, USA. The website wouldn't take any of my three bank cards, although I had plenty of money on each account. They had a bug, obviously. Tried to call and book over the phone, with my bank card. The man at the desk said he would not take card payments. I wondered why: he became aggressive. Then I said we would pay in cash upon arrival. He agreed. I proceeded to give my name and he became racist (I am French). I have never seen that in my entire life. He had 5 rooms available on the website. He said he was sold out and told me to "get lost" over the phone.

I am writing to warn others about my terrible experience with Wyndham Resort. What was promised as a simple "1-hour presentation" turned into a 5-hour high-pressure sales nightmare filled with shocking deceptive practices. The sales representatives actually encouraged me to commit document fraud by telling me to lie about my marital status on legal documents to avoid complications with my separated spouse. They assured me that "nothing would appear on my credit report for 90 days," which was a complete lie. Both the credit card and timeshare debt appeared immediately, ruining my home mortgage qualification and forcing my elderly parents to co-sign. I was repeatedly promised that I could easily rent out my timeshare for profit and cover all costs while generating income. This was total fabrication - no such rental opportunities exist as described. Despite promises of "easy reservations worldwide," I've only successfully booked accommodations 3 times in multiple years of trying, with most attempts failing completely. They told me my children could "choose" to inherit the timeshare with only maintenance fees, but I later discovered it's actually a forced financial burden they cannot escape. The "free" vacation voucher that lured me to attend was nearly impossible to use and eventually expired after endless booking difficulties. This entire experience was built on lies, fraud, and predatory practices designed to exploit vulnerable consumers. Save your money and sanity - stay far away from Wyndham timeshares!