Karen
I ordered 2 pairs of shoes
I ordered 2 pairs of shoes. One I loved and have kept and wear regularly. The second pair was way too large and I walked right out of them. The return process has been painful. They want pictures of the shoes on my feet and foot measurements to help with fit. I have yet to receive a return label. This has been a frustrating process and will not risk ordering again.
Response from Wydr StudiosJan 24, 2026
Hi Karen, We're sorry that you've had a frustrating experience with our returns process. We hope you can understand that we have certain systems in place and our team needs to complete these processes in order to process the return on our end! Once everything has been clarified on our end, we will process a return label (for US orders) or send you the relevant returns address (for AUS orders) and take you through what you need to do. Please do get in touch with our team at [email protected] if you have any concerns, questions or to continue with your returns!



