Josette L.
Refunds and exchanges are challenging!
I have purchased more than 10 pairs of shoes from WYDR and was very surprised to find that I couldn’t be refunded for shoes purchased during a promotion. The customer service agent was very helpful in helping reach a compromise but the process is very long. I’m still waiting for an exchange and refund after more than a month. It’s very frustrating to wait so long to try on shoes that are purchased online and then wait even longer for resolution when it doesn’t work out. Wide width shoes are so hard to find and you can’t measure the comfort of shoes with pictures.
Response from Wydr StudiosMay 11, 2026
Hi Josette, We totally understand your frustration with our returns and exchanges. Our refund policy does state that we do not except returns during major sale periods – you can read about it here: https://wydrstudios.com/pages/return-policy With regards to your order, we did send you the return label on 25th April – if you haven't received it, please do email us at [email protected] so that we can reshare the label with you! For any further concerns or questions, please don't hesitate to reach out to us via our support email, we'd be happy to help.