Emma S.
This is not a legitimate company
This is not a legitimate company. I was charged an international transaction fee for converting currency into Chinese currency, even though there was absolutely no indication on the website that this would occur. The shoes arrived on time, but they are low quality (basically large plastic doll shoes). When I emailed the company to initiate a return, the company took several days to respond, then asked me to send pictures of my feet in the shoes. I refused to do so, and they did send me a return label. I immediately sent the shoes back using the return label, and I asked the company to update me about the refund. I never heard from them, and I did not receive a refund after two weeks. I have complained to the company about not receiving a refund and have yet to hear back. Do NOT purchase anything from Wydr. I will continue to demand a refund of both the shoe cost and the transaction fee. If I don't receive both, I will contest the charge with the credit card company.
Response from Wydr StudiosJul 14, 2026
Hi Emma, We're sorry about your experience with us. Our team is looking into the issue regarding the quality of our shoes – we take this very seriously and already have a strict quality check process in place to ensure that all shoes that are sent out meet our standards. Regarding your refund – this has now been cleared. The delay was caused by an internal systems issue which has now been resolved. If you have any further issues or concerns, please don't hesitate to reach out to us at [email protected] – we're always here to help.



