WYBOT is a trailblazer in cordless robotic pool cleaning, redefining the way people experience pool care. With 20 years of innovation, we lead the industry by delivering intelligent, fully automated solutions—from underwater AI vision to solar-powered wireless charging. Our mission is rooted in disruption, empowerment, and accomplishment—creating products that simplify life and bring joy. WYBOT isn’t just about clean pools—it’s about smarter living.
Wybotpool (wybotpool.com) has 220 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Also known as
wybotpool.com
Website
wybotpool.com
Category
Appliances & Electronics
Location
ARCADIA, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 75% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Customer Support refuses to apply EU Directive for a refund
Order eudlz15258. Second defective unit with hardware failure. Customer support refuses to apply EU Directive 2019/771 for a refund. Case opened at European Consumer Centre.
Response from WybotpoolJul 14, 2026
Hi,
We're truly sorry to hear that you're still dissatisfied with your experience, and we sincerely apologize for the frustration this situation has caused.
We take every customer concern seriously and are committed to handling warranty and after-sales cases in accordance with applicable regulations and our internal procedures. We understand your concerns and are committed to reviewing your case carefully to ensure it receives the attention it deserves.
We'd genuinely like the opportunity to review your case again and work toward a fair resolution. Our support team will personally reassess your case as quickly as possible.
Thank you for bringing this to our attention. We sincerely hope we can resolve this matter for you.
The WYBOT Team
LI
Louise I.
I bought a Wybot B1 with added…
I bought a Wybot B1 with added protection for returns and refunds on the 14th of April 2026. After testing it out on numerous settings the robot simply would not budge and would stay stuck on the bottom at the side of the pool.
I was allowed to return this robot after which my expenses for the return would be refunded.
I received a replacement robot after returning the first one at my own cost so far, but it is the same issue once again.
I’ve raised this concern multiple times and I’ve asked to escalate this, but it’s been more than a week of radio silence.
I wish to receive confirmation of the following:
- refund for the return shipping costs
- return of the replacement robot
- refund for the robot
- refund for the return shipping costs of the second robot.
Response from WybotpoolJul 14, 2026
Dear Customer,
We're truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused.
We understand how disappointing it must be to experience the same issue with both the original product and the replacement. Your concerns regarding the return shipping costs, the return of the replacement unit, and your refund request are being taken seriously.
We are currently reviewing your case with our support team to ensure it receives the attention it deserves and to work toward a fair resolution as quickly as possible.
Thank you for your patience and for bringing this matter to our attention. We sincerely hope we can resolve this for you soon.
The WYBOT Team
PW
Paul W.
Zero customer service.
My review is regarding the company rather than the product. I was sent an obviously used pool cleaner (salt stains, lots of scratches etc) and contacted the customer service email immediately. Two weeks later and three emails and three calls to customer service, I have not had any response what so ever. I would highly recommend considering a different supplier.
Response from WybotpoolJul 13, 2026
Hi,
We are very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused.
Receiving a product in the condition you described is certainly not the experience we want for our customers. We are currently investigating your case internally, including why you did not receive a timely response from our support team.
Thank you for bringing this to our attention. We appreciate the opportunity to make this right.
— The WYBOT Team
FB
Frances Booth M.
Customer service was horrible
Customer service was horrible. I was just asking when my WYBOT A1 was arriving, this lady acted liked I interrupted her day, after I finally got through, I have sent several emails, because I just got to open it because I work out of town and one part was missing, looked almost like box had been opened. Of course my emails have not been responded to. I will not buy from this company again.
Response from WybotpoolJul 13, 2026
Hi Frances Booth Moorhead,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
WYBOT takes customer support and product quality very seriously. However, after reviewing our records, we were unable to locate a service request matching the information provided in this review.
If your unit is experiencing issues, we would genuinely like the opportunity to assist and resolve the problem properly. Please contact our official support team at [email protected] with your order information and product details.
We look forward to helping you resolve this matter.
Best regards,
WYBOT Customer Support Team
DC
Dc
Einfach schlecht!
Ich bin vom Kundenservice von Wybot sehr enttäuscht. Auf jede E-Mail musste ich etwa drei Tage auf eine Antwort warten. Dadurch zieht sich die Kommunikation unnötig in die Länge und bis zu einer möglichen Lösung vergehen viele Tage oder sogar Wochen.
Außerdem wurden immer wieder neue Bilder und Videos angefordert, obwohl ich bereits alle notwendigen Informationen zur Verfügung gestellt hatte. Statt einer schnellen und kundenorientierten Bearbeitung hatte ich das Gefühl, immer wieder hingehalten zu werden.
Besonders kritisch finde ich, dass sich der gesamte Vorgang so lange hinzieht, dass der Eindruck entsteht, die 30-Tage-Rückgabefrist solle überschritten werden. Dadurch entsteht der Verdacht, dass Rücksendekosten nicht mehr übernommen werden müssen. Ob das tatsächlich die Absicht ist, kann ich nicht beurteilen – als Kunde hinterlässt das jedoch einen sehr negativen Eindruck.
Insgesamt empfinde ich den Kundenservice als langsam, umständlich und wenig lösungsorientiert. Aufgrund dieser Erfahrung kann ich Wybot leider nicht empfehlen.
Response from WybotpoolJul 13, 2026
Sehr geehrter Kunde,
wir bedauern sehr, dass Sie diese Erfahrung gemacht haben, und danken Ihnen, dass Sie uns darauf aufmerksam gemacht haben.
Da wir uns derzeit in der Hauptsaison für die Nutzung von Poolreinigern befinden, ist das Aufkommen an Kundenanfragen sehr hoch, was zu längeren Antwortzeiten führt. Wir entschuldigen uns aufrichtig dafür, dass wir nicht immer rechtzeitig auf Ihre Nachrichten reagieren konnten.
Bezüglich Ihres erwähnten Punkts, dass „der Eindruck entsteht, die 30-tägige Rückgabefrist solle überschritten werden, und dadurch der Verdacht aufkommt, dass Rücksendekosten nicht mehr übernommen werden müssen“, können wir Sie beruhigen: Für die Berechnung der 30-tägigen Frist legen wir den Zeitpunkt Ihrer ersten Kontaktaufnahme mit uns per E-Mail zugrunde. Die verlängerten Antwortzeiten während der Hauptsaison haben keinerlei Einfluss auf die Berechnung dieser Frist – daran besteht keinerlei Zweifel.
WYBOT legt großen Wert auf Kundenservice und Produktqualität. Sollten Sie weiterhin Fragen haben, senden Sie uns bitte Ihre Bestellinformationen und Produktdetails an unsere offizielle Support-E-Mail-Adresse [email protected], um mit uns Kontakt aufzunehmen.
Wir freuen uns darauf, Ihnen bei der Lösung dieses Anliegens behilflich zu sein.
Mit freundlichen Grüßen
WYBOT Kundenservice-Team
MC
MARIA C.
I HAVE BEEN GOING BACK AND FORTH WITH…
I HAVE BEEN GOING BACK AND FORTH WITH WYBOT CUSTOMER SERVICE ABOUT MY REFUND, I HAD TO PAY TO SHIP IT BACK, THEY HAVE THE MERCHANDISE BACK OVER 2 WEEKS NOW AND AFTER NUMEROUS EMAILS AND PHONE CALLS THEY KEEP STALLING ME AND AVOIDING GIVING ME MY MONEY BACK, THE UNIT DOES NOT CLEAN AT ALL AND DOES NOT HOLD A CHARGE! TERRIBLE COMPANY!! I DID EVERYTHING THEY ASKED AND I STILL HAVE NOT RECIEVED MY REFUND!!!
Response from WybotpoolJul 12, 2026
Hi,
We’re sincerely sorry to hear about your experience and apologize for the frustration this has caused. This is certainly not the level of product quality or customer service we strive to provide.
We have carefully reviewed your feedback and will immediately conduct an internal investigation into your return, refund process, and previous communications with our support team. We understand your concerns and are committed to resolving this matter properly and providing you with a satisfactory resolution as quickly as possible.
Thank you for taking the time to share your experience. Your feedback is extremely valuable to us and helps us improve both our products and our customer service.
— The WYBOT Team
JK
Joe K.
Their customer service is terrible
Their customer service is terrible. I have a S2 pro that the charger failed while under warranty. After having made seven calls that were disconnected I spoke to a service agent he could not help me and said he would forward it up their chain of command. I have heard nothing desdespimultiple emails. There are warranty is essentially useless. I recommend you not buy this product.
Having read the reply on this trust pilot site I am not encouraged. I had already sent previous emails to their support website and never heard anything back from this site. Again I stand by my review until this problem is solved. I have sent another email as requested with my purchase number to the support site. I have now filed a complaint with the federal trade commission. Hopefully they will pull their import license and stop them from defrauding the American people.
Response from WybotpoolJul 11, 2026
Hi,
We're truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we strive to provide.
We take warranty claims and customer support very seriously, and we'd like the opportunity to investigate what happened with your case. Unfortunately, we weren't able to identify your order based on this review alone.
Could you please contact us at [email protected]. Our team will review your case as a priority and do our best to find a satisfactory solution.
Thank you for bringing this to our attention. We appreciate your feedback, as it helps us improve both our products and our customer service.
— The WYBOT Team
TA
Tal
DO NOT BUY
DO NOT BUY. The warranty is essentially nonexistent.
I called the company three times, submitted the warranty form three times, and sent 13 follow-up emails between June 29 and July 9, 2026:
June 29 — 2 emails
June 30 — 1 email
July 2 — 2 emails
July 3 — 1 email
July 5 — 1 email
July 6 — 1 email
July 7 — 2 emails
July 8 — 2 emails
July 9 — 1 email
They still have not responded or resolved the issue. I spent almost $1,500 on a machine that does not even turn on. Based on my experience, their warranty and customer service are completely unreliable.
Response from WybotpoolJul 11, 2026
Hi,
We're truly sorry to read about your experience and sincerely apologize for the frustration you've been through. This is certainly not the level of service we strive to provide.
We understand your concerns, especially given the multiple attempts you've made to reach us. Your feedback has been shared with our customer support management team, and we are reviewing your case internally to understand what happened and ensure it receives the attention it deserves.
Thank you for bringing this to our attention. We take feedback like yours seriously and are committed to improving both our service and our warranty support.
— The WYBOT Team
