WybotpoolReviews of wybotpool.com

If you are currently dealing with a faulty Wybot product and being stonewalled by customer service, do not waste weeks going in circles. Here is my experience and the exact process required to enforce your statutory rights under Schedule 2 of the Competition and Consumer Act 2010 (Australian Consumer Law). Persistent Docking Issues & Major Battery Failure: From early on, the unit rarely self-docked properly at the pool wall upon completing a cleaning cycle—a constant source of frustration that required manual retrieval almost every time especially as this feature was the reason I bought the robot. While I initially put up with this ongoing flaw, the machine subsequently suffered a complete battery failure. The main power cell completely failed to charge or hold power, rendering the unit dead, unusable, and unfit for purpose Under Section 260 of the ACL, a complete failure of a core component (like the battery) is a major failure. When a major failure occurs, the choice between a full refund or a replacement belongs strictly to the consumer, not the trader. Throughout this process, customer support—if it was even a real human and not an automated AI bot running canned scripts—repeatedly tried to force me to accept a product replacement instead of a refund. Despite explicit written requests for a refund, support repeatedly pushed a replacement unit. It was only after I threatened formal action through NSW Fair Trading that they reluctantly agreed to process a refund. I returned the faulty unit to their Sydney warehouse facility and obtained a signed drop-off receipt. Incredibly, despite taking physical possession of the machine, support attempted a second time to push a replacement on me instead of fulfilling the agreed refund. When I re-insisted on the refund, support confirmed that it was "processed successfully." However, when no funds arrived, they retracted that confirmation, claiming a "verification error" and asserting that internal corporate audit policies prevented any payout for a couple of months. Recognising that support was utilising deliberate stall scripts (or automated responses), I lodged a formal Consumer Claim with the NSW Civil and Administrative Tribunal (NCAT) against POOL SHOP 2 U PTY LTD. Within days of NCAT serving the official Notice of Listing on their registered corporate office, the company abandoned their "audit" stance, contacted me to state the refund was "urgently processed," and transferred the full purchase price back to my account.

This is the worst pool cleaner you can buy. On day one it never worked. Then when you try to return it, they don’t want to give you the return label. Do not buy any of their products!

Wybot keeps asking for order number and the it seems AI automatically answers there are no parts or maintenance for units 2 years old or older. Worst company i know. Do not even try to help. Just say "buy a new one". Why? If they only last 2 years. The response to my last review was nebulous at best. Buy elsewhere.

Ordered a Wybot C1 back in Sept 2025. First unit died completely in May 2026. They replaced it with a refurbished one. That unit died in July. It takes up to 2 weeks for them to send a replacement unit that’s under warranty.

Il prodotto lavora bene ma a distanza di un solo anno dall'acquisto all'improvviso ha smesso di funzionare, ne si carica ne si accende. ho contattato l'assistenza mediante e-mail come descritto nel sito ufficiale, a distanza di una settimana ancora nessuna risposta. Sconsigliato

Leider ein wirklich unterirdischer Support. Über den Chat auf der Website dauert es 3 Tage bis man eine Antwort bekommt und diese endet dann in der Bitte den Support per eMail anzuschreiben. Dieser antwortet nicht mal nach 5 Tagen, es gibt weder Einsicht in ein Supportportal, noch eine Bestätigung, dass die eMail eingegangen ist. Man kann also nicht hoffen, dass dies dort jemand bearbeitet. Das Produkt ist von Preis/Leistung in Ordnung. Ich wollte eigentlich demnächst dort das Topmodell beziehen, aber nach diesen Supporterfahrungen, wird man sicher keine 2000€ investieren. Ich schaue mich daher wieder namhaften Herstellern um.

Robot acheté début juin sur eu.wybot Ne fonctionne pas Impossible d’avoir une étiquette retour malgré des dizaines de mails échangés Je vais déposer plainte

This is interesting... I'm still waiting for a reply to my email from a week ago, but you respond to a bad review within 4 hours. Maybe you should focus your energy on customer service... instead of making empty excuses on Trustpilot. ****************** Within a year the robot stopped working within the warranty period. I sent several messages via the website, but they didn't react. Finally after 2 weeks they reacted on my mail, but after every mail it took at least 4 days for reaction. Finally after many mails and 3 weeks further they promised to send a new bot. I returned the bot on my own (high) costs and then it became quiet. Already waiting for 2 weeks. Better not buy something here! It's scam!!