WybotpoolReviews of wybotpool.com

Das ist ein Unternehmen, was man absolut nicht empfehlen kann, wenn man Probleme mit dem Artikel hat. Leider bekommt man vom Kundenservice sehr schlechte Antworten. Hsuptsache man hat was gekauft und garantie und und und ist ein absolutes Fremdwort für diese Firma. Es ist einfach undenkbar, was für eine Firmenphilosophie dahinter steckt.

Robot neuf tombé en panne les 1eres semaines d’utilisation. On nous dit qu’il à bien un défaut, on le ramène au revendeur 4 fois, qui se contente à chaque fois de faire «réparer » mais ça retombe en panne rapidement. Au bout du 4e aller-retour on demande à ce qu’on nous l’échange. A ce jour le robot a fonctionné la moitié de la saison été, nous n’avons plus de robot et pas de réponse ni du revendeur ni du fabricant….scandaleux

I am writing in reponse to the review posted by Tina Phi. I had a very similar problem to the one you describe, After 2 months of working properly, my system died like yours. After a week or 2 of fiddling around I found that my W2 Solar worked correctly ONLY if the solar panel was connected to mains power. The problem was not that the robot wasn't charging (from the sun); just that the system required a mains connection. When I connected a mains lead to the solar panel, the system worked;if removed the power lead from the solar panel it (and the robot) turned themselves off immediately. This was presumaly a firmware issue. I eventually (taking videos on a mobile phone in the sun is incredibly difficult, as they well know!) convinced Wybot EU Support and they sent me a new solar panel. When this didn't solve the issue, they sent me a new charging station (the bit that connects the robot to the solar panel). This solved the problem. It took a huge amount of effort on my part and 6 weeks of to-ing and fro-ing , but I got there in the end. I agree that Wybot customer support is unbelievably bad, but in my case, once I was able to convince them of the problem, their response was positive. Wybot has recently issued a firware upgrade for the charging station which may be intended to address this issue. The user interface software is even wose than their support, so be warned - the upgrade only applies itself if you do the opposite to the instructions they publish (i.e. you must remove the robot from the charging station before trying to install the update).

Le robot a fonctionné, une saison, il ne s’allume plus, lorsque l’on contacte l’assistance WYBOT, on demande de le retourner au Pays-Bas à nos frais 70 €… Le retour est gratuit sous 30 jours uniquement le reste de la garantie, soit deux ans, les frais sont à la charge de l’utilisateur. Une véritable honte. Aucune possibilité de négocier un bon de retour, à fuir absolument!!.! le service client est en Chine et se cache derrière des conditions de vente et de garantie abusives

I purchased a Wybot C1 ti replace a cable vacuum I had. To put it simply it doesn't work as descibed.In fact it doesn't really.work at all. I have reached out to customer.service 4 times so fae without response. Please don't make my mistake

Esperienza pessima con WYBOT B1. Fin dalla prima accensione ho riscontrato continui problemi di collegamento e connessione. Dopo numerosi tentativi sono finalmente riuscito a far funzionare il dispositivo in piscina, ma la soddisfazione è durata pochissimo: dopo appena 30 minuti di utilizzo ha smesso di funzionare e da quel momento non è stato più possibile riconnetterlo. Ho effettuato ulteriori tentativi anche il giorno successivo, senza alcun risultato. Considerato il prezzo e le aspettative per un prodotto di questo tipo, trovo assolutamente inaccettabile che presenti problemi praticamente fin dal primo utilizzo. Prodotto inaffidabile e assistenza/gestione del problema da verificare. Mi auguro che il venditore proceda rapidamente con il reso e la sostituzione/rimborso. Al momento, la mia esperienza è decisamente negativa e non posso consigliarne l’acquisto.

Comme je l'ai écrit, avec les nombreux avis négatifs sur le produit et le mauvais SAV, j'ai préféré renvoyer le produit et acheter une autre marque !! Je viens de commander un robot wybot c2 en remplacement d'un 8streme qui était une vraie m.... J'aurais du lire les avis ici avant de commander ! Je dois le recevoir aujourd'hui mais je ne vais même pas le déballer. Retour à l'expéditeur direct !

Ordernr:#eudlz2924 The pin of the charger broke within the guarantee period and I took this small part out, made a picture as proof, and asked for a replacement of this small item. I agreed to pay the sending costs. After a week of emails and sending more proof they told me that instead of WYBOT sending me the small part so I can repair the machine myself, I have to send the whole machine to another country 2.500 km away at my expense and risk. Totally insane, in every respect. My last email asking them politely to please send me this small item, no reply.