Andrewg
Very Disappointing
Very Disappointing I received the wybot L1 middle of nov 2024. From the beginning, I had problems. Logging into the app, next to no error messages and what did come out said failed and nothing further. Turned out I just had to neglect the failure and continue. Middle Dec 2024, alarm for the button 4 on diagram in manual began going off randomly. I contacted the service department, they first told me to reset a non-existent switch in the robot under the collection basket. As stated non-existent when asked if they would send a diagram of where to find the switch told me I should then clean the charging port non-existent because it has a cord. Have now said I must send the robot back at my expense +/- €180 to send from spain to france since it is too heavy for the postal service, complete rubbish service and for a quality product to break down with less than 30 hours running is not what I expected, especially after all the accolades from the reviews.
Response from WybotpoolFeb 3, 2026
Dear Valued Customer, Thank you for your valuable feedback and attention. We consistently prioritize the experience of every customer, continuously optimizing and enhancing the quality of our products and services. We are committed to providing you with an exceptional and more reassuring user experience. Should you have any suggestions or questions, please feel free to contact us at [email protected]. We are always happy to assist you. Wishing you all the best! Best Wybot Customer Service Team Irene