WybotpoolReviews of wybotpool.com

I purchased a WYBOT A1 in December 2024 and unfortunately my experience has been extremely disappointing. Within approximately 16 months, I went through multiple failures and multiple replacement units due to recurring defects. The robots would typically appear fully charged, start operating normally, and then stop after only a short period of use. Although customer support was generally polite and did provide replacements, the overall process became exhausting: * repeated failures, * long waiting periods, * complicated logistics, * shipping issues related to batteries, * and additional costs/inconvenience on my side. At a certain point, I lost confidence in the product’s reliability altogether. The average effective usage time of each unit became unacceptably short for this type of equipment. Support continued offering replacements, but requiring the customer to repeatedly pay expensive international return shipping for a product with recurring reliability problems no longer felt reasonable. In the end, I purchased a robotic cleaner from another brand because I no longer trusted this product line for long-term use. Based on my personal experience, I unfortunately cannot recommend the WYBOT A1. Update after the company's response: I have in fact been in contact with WYBOT support for many months and multiple replacement processes. The issue is not a lack of communication from support. WYBOT remains willing to provide another replacement unit, and I remain willing to accept it. The current disagreement is that, after multiple failures and replacements, I am still being asked to pay international return shipping costs in order to receive another replacement.

J'ai acheté en juillet 2025, il y a moins d'un an, un C2 VISION. Le robot ne fonctionne plus : dans le bassin, il se "cabre" en permanence lorsqu'il avance et il tourne en rond sur lui-même. La piscine n'est donc plus nettoyée. J'ai fait à 2 reprises une reclamation au SAV de Wybot mais aucune réponse, alors que le produit est quasi neuf ! Entreprise à fuir ....

j'ai acheté un robot sabot S2 en juin 2025, il a bien fonctionné toute la saison dernière, et là pour cette saison qui démarre, il a fonctionné 3 fois et plus rien à présent, . il se recharge et ne déclenche pas de nettoyage .. le SAV n'est pas du tout au top. impossible de remplir leur formulaire à cause d'un numéro de commande pourtant bien copié, mais qui bloque le système, donc envoie d'un mail, qui nous répond en automatique et nous renvoie sur une autre adresse ?... une usine à gaz !!!! donc je ne sais pas quoi faire , en acheter un autre dans une boutique sérieuse, qui vous garantie le SAV . plus jamais acheter des produits de ce prix en ligne ... à fuir !!!!

The personal service is really bad! I was told to return my C2 because it did not work well!! I return it at my expense and the most news from the company. So I returned my $800 device and there I got nothing in return and no response for a week! 🤬🤬

Consiglio a CHIUNQUE di non effettuare ordini direttamente dal loro sito, piuttosto tramite Amazon che fortunatamente gestisce meglio le problematiche o se proprio ordinate dal loro sito SOLO ED ESCLUSIVAMENTE CON PAGAMENTO PAYPAL che garantisce la protezione acquisti! Hanno cercato in tutte le maniere di non effettuare il rimborso. Il venditore risulta essere, presumo, cinese 天津贝佳尔电子商务有限公司 tramite PayPal stesso è a dir poco SCANDALOSO e PESSIMO! E' comunque un peccato perché avevo acquistato un anno fa tramite Amazon il Wybot C2 per la mia piscina ed è un prodotto assolutamente valido. Se potessi darei ZERO STELLE Complimenti vivissimi 天津贝佳尔电子商务有限公司

Experiencia muy decepcionante con WYBOT. El problema no es solo el producto, sino especialmente el servicio postventa. Llevo tiempo solicitando simplemente una etiqueta de devolución para tramitar un reembolso conforme a su propia política, y únicamente recibo respuestas evasivas y largas esperas, sin ninguna solución real. No es simplemente una devolución, sino que el producto está defectuoso y no se puede utilizar y la sensación es que intentan alargar el proceso indefinidamente para evitar hacerse cargo. Un servicio de atención al cliente serio debería ofrecer soluciones claras y rápidas ante incidencias de este tipo, no obligar al cliente a insistir constantemente para ejercer un derecho básico como es una devolución. A día de hoy sigo esperando una solución efectiva. Muy mala experiencia y muy poca confianza en la gestión postventa de la empresa. Aun sigo esperando la etiqueta de devolución

Do not buy - terrible customer service. Unit has problems and NO customer service for repair. Expensive device You are on your own. I would avoid knowing what I know now.

Sommes dans l'attente de la livraison robot piscine B1 et aucun renseignement ne nous ai communiqué... Je regrette déjà mon achat