WybotpoolReviews of wybotpool.com

We bought two robot vacuums last summer (WYBOT C2 Cordless Robotic Pool Cleaner and Pool Skimmer Solar Powered Robotic Cleaner). Used them for two months and they both stopped working. Customer service had us ship them back at our expense and now have stopped responding. So Wybot customer service have taken our vacuums and disappeared.

J’ai acheté un wybot spider , utilisé deux mois . Il ne fonctionne plus, j’ai contacté le sav car il est garanti mais aucune réactivité. Très déçu 😡

NON E' DURATO NEMMENO UNA STAGIONE LA BATTERIA E' MORTA SUBITO PRODOTTO SCADENTE E SERVIZIO ASSISTENZA ALLUCINANTE QUASI INESISTENTE. TI RISPONDONO VIA MAIL MA TI OBBLIGANO A REINVIARE ATUE SPESE IL ROBOT DOPO VALUTERANNO LORO COME RISOLVERE. MA FINO A QUANDO NON RICEVONO IL PRODOTTO GUASTO NON SI PUO' FARE NULLA IL TEMPO PASSA E PASSA SCONSIGLIATISSIMO ROBA CINESE DA 2 SOLDI

Bonjour, j'ai acheté un Wybot S2 en avril 2025, je viens de le renvoyer pour la 2e fois au SAV car il ne s'allume plus. C'est dommage car lorqu'il fonctionne, c'est un robot qui marche bien. Mais 2 fois au SAV (et le retour à ma charge à chaque fois), ce n'est vraiment pas possible...

Wybot has the worst customer service. I have been contacting Wybot via phone calls and emails for the last 3 months nth and they keep saying that someone will contact me back regarding your warranty. The issue is the my Wybot cannot hold a charge. The unit was 1 year old when this happened. Now it's 15 months later after my initial contact with Wybot and they still have not responded. I will NEVER purchase another Wybot again.

I bought robotic clean pool Wybot C2 Vision and I was very disappointed of it. I tried all the cleaning modes and the result was the same: poor cleaning. I had to use the manual cleaner by myself. They give you 30days for returning and after long discussions they accept to be returned it, but they didn’t refund the transport for returning. Stay away for this product. It is not actually what they promote.

I purchased the WYBOT C2 Vision expecting it to be an upgrade from my previous WYBOT robot, the WY200, which worked very well. Unfortunately, the C2 Vision failed to meet even basic expectations. I tested every available cleaning mode, adjusted all pool settings correctly in the app, followed the troubleshooting instructions provided by customer service, and even sent photos showing the results. Despite all this, the pool was never more than about 30% clean after a cleaning cycle. The robot consistently missed large areas and did not perform anywhere close to what was advertised. The advertised runtime was also far from my experience. The maximum I achieved was around 100 minutes, significantly less than the claimed runtime. What made the experience even more frustrating was the return process. Instead of providing return instructions when requested, customer service repeatedly sent troubleshooting steps. I eventually had to pay $63.68 out of pocket to return a product that did not perform as promised. I was a satisfied WYBOT customer before purchasing this model, which makes this experience even more disappointing. Based on my experience, I cannot recommend the WYBOT C2 Vision.

Produit de qualité plus que douteuse : - Fabrication de pacotille, - 2 mois d’utilisation et déjà en panne, - Depuis plus de 2 mois au SAV et retour toujours pas annoncé, - Le plastique ne résiste pas au chlore et se désagrège. - WYBOT refuse la prise sous garantie sous prétexte que seul le moteur est couvert…. - Aucun appareil mis à disposition durant la prise en charge. - A noter egalement qu’après 2 mois de fonctionnement, l’autonomie de la batterie diminue sensiblement. CONCLUSION : - Qualité catastrophique, - SAV nul, A FUIR ABSOLUMENT.